Welcome to our forum.
As a dealer how do you all feel if someone buys used (me) and then calls you for help. In this case I think the people who bought this new had to buy from the local dealer because there is only one! So they did get the sale initially. Are you willing to help, does it bother you. Should I expect because (in this case it is Sundance) that because they sell the product they should be willing to help me?? I'm nervous about calling them, I don't know why as I'm not usually the timid type but it bothers me a bit. Thanks, The TRUE Maryland Crab (at least today)
Most places will be willing to help you as long as your not a pest, if you start taking up to much of someones time when their are people in the store looking around like they want to talk to a sales person about a spa can be bad thing just be aware of that when in the store.