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What brand spa?What brand cover?What brand and model lifter?My guess is you have prongs under the seams and the shocks are putting too much upward pressure on the seams. If you bought the set up from a dealer with a new spa you might have some recourse with them.
Kervis, Before you get "outraged" I would hope you take an honest look at your own actions. Chemicals!!! The most common cause for a cover falling apart is consumer error. In fact the most common cause for all problems with a spa is chemical damage. Take an honest look at the history of your water chemistry. Has your P.H. been to high on a regular basis? Did your T/A drop to low? Are you floating Tabs? Are you buying less expensive chemicals from a mass merchant? If you honestly look at your own actions, you will normally find the problem.Micah.
Your cover has a two year warranty.The unique thing about the warranty is that since you have a Watkins lifter, you have a parts [glow]and labor[glow] warranty. It is the only cover warranty that I know of that covers labor.Call your dealer. We like to have pictures emailed to us when we have these type of situations.You should get a replacement cover.Keep us posted.
This is good news! I have a message in for when the dealer opens today. I couldn't find any cover warranty info in my stack of papers, so this is just great! Will let you know what happens. Thank you.
I love my dealer! They sneak in, fix things, sneak out...It's pretty funny. My back yard gate does not lock, so they have my permission to just enter and do their thing. I had taken pictures of my cover and emailed them to the dealer. A very nice young man unexpectedly showed up today. I just happened to look out the window and see the company van in my driveway, then looked out back and there he was. He replaced the skin only, not the foam. He said that the dealer only gets partial reimbursement for replacements, so I could not have the whole new cover--just the skin. I found that odd, but seeing as I didn't have a foam issue, I was fine with that story. I checked out the foam while it was out of the skin, and I was pleased to see that it was still dry and looked great. He flipped it for me as I mentioned that I had water puddling on both sides of the cover. I immediately went out and applied 303 all over and life is good. I look forward to several more years with my "new" cover! Once again, there was no charge to me at all. I have a great dealer!!
Another great reason to purchase from a local dealer rather than the big box stores. isn't it worth the extra money for the quality and service!
......even my milkman just left us a note on our bill that said he would be adding $.75 each week to our bill to offset the gas prices.