Jacuzzi 100% no by-pass filtration???

[Saved by Grace]

The point I was trying to make is that as long as you are looking at tubs that are made by one of the top manufacturers,  find the tub that fits you best and buy it.  Because on any of those (quality built tubs) the filtration systems along with good chemical maintainence will leave you with clean, quality water.  If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.

This is simply my humble opinion.  I respect and admire the fact that all of the dealers on this website are passionate about what they sell.  It tells me you are proud of what you sell, I appreciate that in all of you.

Thanks,
Fred

[Spatech_tuo]

The point I was trying to make is that as long as you are looking at tubs that are made by one of the top manufacturers,  find the tub that fits you best and buy it.  

Sounds like a plan.

If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.  

But the Limelight is meant to be the second banana to the Hot Spring so a dealer can say "The Hot Spring brand is our top of the line product but if you're looking to spend a little less but still want a lot of featues we have the Limelight over here ...".

[Saved by Grace]

I understand that.  Really though aren't you going tell them that water will be clean and they will still be able to enjoy the tub......because it fits them....Their budget, their body type and all their other senses.  Come on now...it will stay clean right?

Thanks Spatech.  Iv'e really learned alot from this site and from you.  And I do believe you sold all those tubs.  There is now doubt because you believe in what you sell.  I respect that.

In His Peace,
Fred

[East_TX_Spa]

If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.

You're getting closer....

I show folks the HotSpring, answer their questions, tell them the advantages of owning one and of doing business with us, and then I take them to the mood room and show them the Limelight.  I point out the bypass valves (3 of them! ) and ask if any of the other spa peddlers have told them what they do (the answers range from "underwater speakers" to "foot suction massagers" ), and then I explain EXACTLY what their function is: they simply bypass the filters.  That's it.

The rest is up to them.

Some of them ask if the Limelight will keep the water clean...I tell them it cleans as well as any of the other spas.

Whatever is important to the customers will win out, as it always should.  I show them both sides of the aisle.

Gotta go, 2 good lookig gals are here shopping!

Terminator

[Saved by Grace]

Great approach....  Go get um...

[Steve]

The point I was trying to make is that as long as you are looking at tubs that are made by one of the top manufacturers,  find the tub that fits you best and buy it.  Because on any of those (quality built tubs) the filtration systems along with good chemical maintainence will leave you with clean, quality water.  If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.

This is simply my humble opinion.  I respect and admire the fact that all of the dealers on this website are passionate about what they sell.  It tells me you are proud of what you sell, I appreciate that in all of you.

Thanks,
Fred

Spoken like a seasoned spa pro!  

[Summitman]

You're getting closer....

I show folks the HotSpring, answer their questions, tell them the advantages of owning one and of doing business with us, and then I take them to the mood room and show them the Limelight.  I point out the bypass valves (3 of them! ) and ask if any of the other spa peddlers have told them what they do (the answers range from "underwater speakers" to "foot suction massagers" ), and then I explain EXACTLY what their function is: they simply bypass the filters.  That's it.

The rest is up to them.

Some of them ask if the Limelight will keep the water clean...I tell them it cleans as well as any of the other spas.

Whatever is important to the customers will win out, as it always should.  I show them both sides of the aisle.

Gotta go, 2 good lookig gals are here shopping!

Terminator

kind of like telling everyone about the one page warranty for "hot springs" which I will add is true.  But then when the customer gets their "hot springs" delivered and upon opening up their owners manual it shows all the exclusions of the warranty towards the back listed under the headings of "acts invalidating warranty", and "disclaimers".  Im not implying this is any different than other manufacturers, just stating the other manufacturers dont tout a one page warranty either.

http://www.hotspring.com/cgi-bin/download.cgi?c=3&f=pdfs/OwnersManual_2008.pdf

[Water Boy]

Interesting...

It says in there:
"damage to components or spa surface caused by improper water chemistry maintenance" invalidates the warranty.

Is the no fault heater not considered as one of the components? Or if the heater goes out due to improper water chemistry maintenance, is it not covered?? I am asking this as a serious question. :-?

[hottubdan]

Interesting...

It says in there:
"damage to components or spa surface caused by improper water chemistry maintenance" invalidates the warranty.

Is the no fault heater not considered as one of the components? Or if the heater goes out due to improper water chemistry maintenance, is it not covered?? I am asking this as a serious question. :-?

The heater is covered, no questions asked, for 5 years.  Period.

[Steve]

Is there a dealer on here that has not provided warranty service due to " improper watercare" to one of their customers?

I find this one aspect of warranties (notice I didn't say GUARANTEES) to be far too broad of a loophole totally designed to protect the manufacturer. My issue is that 99% of spa owners either aren't shown HOW to properly care for their water or just don't do everything they should be from a manufacturers view.

The reality is that dealers could negate virtually every claim under this gaping disclaimer if they so chose to do so.

I don't believe any reputable dealer would exercise this part of their warranty to not provide service to a customer. Simply put, a large part of the onus is actually ON the dealer to educate their customers. I understand dealers can't baby-sit their customers but if the spa is THAT bad that a dealer won't provide warranty service, it was more than just a misunderstanding during the teaching of watercare. If there wasn’t basic watercare knowledge provided to the consumer, again, the dealer is partially responsible IMO.

I don’t know of a manufacturer that doesn’t have this written into their warranty but that’s just lawyereze. The decision lays with the individual dealer. I know it’s something I would NEVER do (and I never have in 10 years) to one of my customers… But then again, we were in business for 24 years and wanted to be for another 24…


Steve

[BubbaGump]

Is there a dealer on here that has not provided warranty service due to " improper watercare" to one of their customers?

I find this one aspect of warranties (notice I didn't say GUARANTEES) to be far too broad of a loophole totally designed to protect the manufacturer. My issue is that 99% of spa owners either aren't shown HOW to properly care for their water or just don't do everything they should be from a manufacturers view.

The reality is that dealers could negate virtually every claim under this gaping disclaimer if they so chose to do so.

I don't believe any reputable dealer would exercise this part of their warranty to not provide service to a customer. Simply put, a large part of the onus is actually ON the dealer to educate their customers. I understand dealers can't baby-sit their customers but if the spa is THAT bad that a dealer won't provide warranty service, it was more than just a misunderstanding during the teaching of watercare. If there wasn’t basic watercare knowledge provided to the consumer, again, the dealer is partially responsible IMO.

I don’t know of a manufacturer that doesn’t have this written into their warranty but that’s just lawyereze. The decision lays with the individual dealer. I know it’s something I would NEVER do (and I never have in 10 years) to one of my customers… But then again, we were in business for 24 years and wanted to be for another 24…

Steve

I dont disagree Steve,

This does seem like a large loophole, but it has a purpose.  If I were the manufacturer, and one of your customers left his tub untended for months, and due to that had major problems, is it still a warranty issue, or is it neglect on the part of the owner?  Being in business for 24 years you may not have seen this happen, but I would be willing to guess that a manufacturer that is producing 5000+ spas per year has seen this more than once.  Look at a ladder or a hair dryer, there are enough warnings on them to keep you reading for a while.  These were all driven by legal action against the manufacturer or someones belief that it was a potential risk and needed to be on there to reduce liability.  

[glow]***If you stand above the second rung of our ladder, changing a light bulb, and do not have 3 people holding the ladder while you do it, we are not responsible for your accident, and we are not responsible for your not reading this warning...***[/glow]

A much more expensive mistake that people make is voiding their auto warranty by not getting routine maintenance done on their car.  Its not common, and some dealers may never see a car come in where this is the case, but I guarantee that the manufacturer has seen it plenty of times.  Auto warranties have the same loophole for intentional misuse or neglect, as do warranties on just about any product I can think of, ignorance is not an excuse.  I had a co-worker years ago that did not get the oil changed on the company vehicle for 9-10K miles, it was a brand new car, the engine was ruined, not covered under warranty due to neglect, and our company had to pay the repair bill.

I do believe that most manufacturers that are trustworthy will do whatever they can to assist a customer that has a warranty issue, but there are limits to the warranty, and if they are not spelled out you cannot enforce them.  

[BubbaGump]

"""Edited for purpose"""

Did you delete this previous sentence from your post for any particular reason?  """Edited for Purpose"""  I do appreciate your negativity.

Some on the board seem quite touchy, if he deleted it, it was probably that he felt it was the wrong thing to say and removed it, so rather than let it go you keep it alive?  It would appear that he tried to retract the statement and did so in less than 30 minutes.  Pretty fast.

Cant you spa guys just get along?

[East_TX_Spa]

http://www.hotspring.com/cgi-bin/download.cgi?c=3&f=pdfs/OwnersManual_2008.pdf

I did not realize that HotSpring did that and I think it sucks!

I apologize.

Term

[Summitman]

I did not realize that HotSpring did that and I think it sucks!

I apologize.

Term

No problem, I just couldnt believe that Hot Springs didnt have disclaimers somewhere in their literature.  

[Chas]

just couldn't believe that Hot Spring didn't have disclaimers somewhere in their literature.

I have been handing out full copies of the Watkins Warranty for the 22 years I have been doing this. It is in the brochure, and it is complete with every word.

 8-)