Salesperson issues...

[Water Boy]

With all the talk of warranties, please read the following thread, and lets keep this thing rolling. Who will be the first Hot Spring dealer to respond??

http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1206560942

[Jacuzzi Jim]

Iron clad and straight forward if ever I've seen one!

Term

 I have never even heard of them.  Have they ever been mentioned around here??

[East_TX_Spa]

One thing I do, I wont hesitate to put a 5 year warranty on the J-200 series which only has 3 if the customer wants it, I don't promote it out loud to everyone I come across, but I am not going to lose a sale over 2 years worth of warranty for something I have very little trouble with. If we eat it we eat it, funny thing with a manufacturers warranty being I handle it for our company there is always around it.  

 Same goes with stereo's which I don't push, I will throw a 2 year warranty in with it as well.

[East_TX_Spa]

With all the talk of warranties, please read the following thread, and lets keep this thing rolling. Who will be the first Hot Spring dealer to respond??

http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1206560942

http://www.hotspring.com/Spa_Showroom_Hot_Tub/warranty.html

I WIN!

Terminator Uno

[East_TX_Spa]

I have never even heard of them.  Have they ever been mentioned around here??

Regional dealer.  "Factory Rep" approached me at the State Fair of Texas last year telling me about their 40-year warranty, so I had to see it for myself.

Uncle Termie

[Jacuzzi Jim]

Just read the Jacuzzi warranty, and the stereo is 2 years.

[Jacuzzi Jim]

 I was always the kid in the back of the class with candy, and I never brought enough for everyone.  Except Jenny!

Reminds me of a song?  Jenny,Jenny your the girl for me 867-5309

[East_TX_Spa]

Arctic AquaTremor has a 3 year warranty!  It's growing exponentially and will soon lead to the impending Apocalypse...this I have foreseen....

Terminostrodamus

[Water Boy]

Arctic AquaTremor has a 3 year warranty!  It's growing exponentially and will soon lead to the impending Apocalypse...this I have foreseen....

Terminostrodamus

Yes it was changed for 2008 to 3 years. Hot tub Guru put two earlier but he must have meant three.

Also please put your spas warranty on the other thread to keep the mods happy!

[Steve]

Kind of the same as when you sold spas and included "free delivery" isnt it.  That is included in the cost of the total spa.  So really what you brought up initially is a moot point?  Im pretty sure that the person that is buying the spa realizes that having a ten year warranty probably causes that spa to cost more.  Its peace of mind more than anything.

That's a great point grasshopper! Problem is that we ALWAYS charged $299 for delivery & set up. No exceptions. If they didn't want to pay it, they could certinly pick up the spa from our warehouse. Others threw in delivery for perceived value...not us.

[East_TX_Spa]

[Jacuzzi Jim]

[Tom]

And who is going to take care of Anne who has no dealer?

I looked after her for a while.     Anne now has a dealer, Geremia in Sacramento.  They stopped by my office on their factory tour a while back.

[Swell-Tub]

Now I had a local spa salesman (Major Brand) tell me that most spa's warranties aren't worth the paper they are written on because the first time your water gets out of whack and you have a warranty issue they will void the warranty and blame the owner for abuse. He said only his spa company will not void a warranty over wrong chemical balances in the water. Now I know this was a salesman and all but is this true?

Scott  

[East_TX_Spa]

No...if he ACTUALLY told you that, he is a lying goomer.

Terminator