Dealers- What are your Spa's 2008 Warranty?

[Water Boy]

One of our friendly mods pm'd me a message and suggested that I start a topic about warranties with all the talk of warranties today. He suggested that each dealer post the current 2008 warranty for the brand that they sell. This is not intended to start a war amongst dealers. It is intended to give information to the customers that look at this site for just that, helpful information. I will start it off.

As many of you know, we sell Arctic Spas. There warranty is as follows:

Spa Shell- Lifetime Warranty

Equipment & Plumbing- 5 years (10 years on Legend SE's)

Other Components- 5 years (10 years on Legend SE's)

Shell Surface- 5 years (10 years on Legend SE's)

Cover- 3 years

Forever Floor- 5 years

Aquatremor Stereo- 3 years

Wet-tunes Stereo 1 year

Onzen System- 2 years

Arctic Chiller- 1 year

This warranty covers parts, and labor. There is nothing pro-rated.

[Water Boy]

From Term:

http://www.hotspring.com/Spa_Showroom_Hot_Tub/warranty.html
 
 
Terminator

[East_TX_Spa]

I win again!

Terminator Uno x Dos!

[Steve]

Just for shitz & giggles, it would be interesting to know if any of these warranties are transferrable to a new owner if the spa is sold to a second owner?

[East_TX_Spa]

Marquis' is, I believe.

Term

[Pathfinder]

Water boy, so your saying your jets are covered for 5 & 10 years on an Arctic?

[Water Boy]

Yes

[Jacuzzi Jim]

 10 year shell
  7  year shell structure
 5 year equipment
 5 year plumbing
 2 year pretty much everything else

[Dipstick]

Spa Shell- Lifetime warranty
Shell Surface- 5-years

So which is it?

or is Artic calling the spa shell the fiberglass structure and if so I do believe it will last a lifetime or two. seems a bit misleading just so you can use the word lifetime.

[Hot Tub Guru]

Just read the warranty it's not mis leading.

http://www.arcticspas.com/downloads/warranty/Arctic%20Spas%20Warranty%20English.pdf

[Tom]

Just read the warranty it's not mis leading.

http://www.arcticspas.com/downloads/warranty/Arctic%20Spas%20Warranty%20English.pdf

Link goes to 2007 warranty (apart from addition of Onzen, there probably were not many changes.  But it's not my department and I haven't compared them).  

2008 warranty will likely not be posted until our new web site goes up (sorry, no ETA).

[BauerN]

http://www.bullfrogspas.com/pages/customer-warranties.asp

http://www.sundancespas.com/CustomerCare/CustomerCare.html

Sorry to do that to you guys - in a hurry.

Will join in on a "specifics" discussion later if anyone desires.

[hottubdan]

Marquis' is, I believe.

Term

No longer.  They dropped it for 2008.

[East_TX_Spa]

No longer.  They dropped it for 2008.

Oh...did not know.  Sorry.

The genius of the Arctic Warranty is encapsulated below for those that dare to "read betwixt the lines"...

Its a great selling feature but keep in mind to get the LSE series they have to invest in the Onzene system, upgraded lights, fiberglass flooring, etc.  So in turn Arctic has made quite a bit up front on the deal.   Dont worry Arctic has posted some incredible years this decade and has been one of Canadas most profitable businesses at least a couple years in a row.  

I say kudos to them...it is a very strategic marketing plan and I would imagine it is difficult to compete against if presented properly.

Terminator

[Dipstick]

Just read the warranty it's not mis leading.

http://www.arcticspas.com/downloads/warranty/Arctic%20Spas%20Warranty%20English.pdf

I read and I think is it mis-leading. People will remember the LIFETIME wording and when their shells cracks in 7 years they are out of luck.

Warranting the fiberglass structure for a lifetime is equivalent to me selling a 1" piece of galvanized steel and warranting it for life.

What the warranty states is clear but what most customer have no understanding of the fiberglass structure.  So they will read that and think "oh lifetime warranty that is great".

I doubt it that any manufacturer that uses fiberglass has ever had a claim against them on it.