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Good morning all,When one buys a spa, where does the training actually take place? I was under the assumption that once a new tub is ready for operation, the dealer comes out to the home and goes over everything with you. Am I a hammerhead for thinking this?Skellman
We use to go to the home and do an orientation, only to find that we would spend an hour in the home and typically an hour in the car, before the tech could get back to the store the customer would be calling asking questions that we had already covered. Our new policy is to get them started with start up chems upon delivery and show them the basics. After 4 or 5 days after having the spa in their yard we invite them to bring a water sample and questions they might have about the operation. This method does 3 things, #1 it gives the customer a chance to get to know their tub on their own by giving them a hands on approach of learning by using "most customers don't generally read their owners manual". #2 it in fact saves money and time for the company(most of what you teach goes in one ear and out the other).#3 it gets the customer use to coming to our store to get info and products.(we are her 7 days a week to serve you).