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Was the name of the company Crocker Sales? If so, according to their website they only carry Artesian, Vita, and Reflections. They do not mention Master spas. This could be another scam by the traveling circus of Master spas. They use a reputable dealer's name to get the sale, where in reality they have no affiliation with them at all. Terminator knows all about this scam first hand. I'd proceed with caution......http://www.crocker-sales.com/showroom.html#spasBtw, I think the closest master spa dealer to you is in Hartford, CT(100 miles away). Atleast that's what google told me.....
First of all, he out and out lied to you. He told you they were the only spa with shoulder jets. Many brands have jets that will take care of your shoulders. That would make me hesitate to deal with him.I'd cancel the order now, then do your shopping. Go to the local dealership that carries the spas. Check them out and wet test the spa. Then go see some other dealers and test their spas.After you do all that, make the decision which spa is the best for you. If it is Master, so be it. But don't buy a spa on an impulse. Bad decision.
I hope I did this right, I was trying to quote you...It was Crocker Sales, and we thought the same thing, and saw the same thing on their website, but it was a Crocker Sales booth at the home show, not a MS booth, and the owner Hal was there at the show (we were introduced to him but didn't speak with him). The hot tub was sold under the name "Down East Spas", and if you go to thier web site and locate a dealer, Crocker is the only one that comes up. The "shoulder" jets on the particular model we liked are above the water line and shoot water down from above onto your shoulders, not neck jets at the side...he said they were the only brand that had those specific jets...I haven't seen them on others so I'm just asking if anyone else has jets like this....we really like them. We did dry test them, and are going to wet test it and an artesian model tomorrow...I'm still going to call the show room and ask why MS/Down East isn't advertised on their website...Thanks for your quick and honest replies!
Here's an update. My husband called Crocker Sales to ask about Master Spas, Hal (the owner) said they do indeed carry and service Down East/MS, it's not on their website yet because they just started carrying them. He offered to honor our "show special" price for the next two weekends so we could get in there and wet test. They also sell Artesian, Vita, and Reflections spas and he would have comparable models of each filled for us, and that he would match the discount to the other brands if we decided we didn't like the Master Spas, and if we didn't like any of them we could still walk away. This should also give us time to visit and test Caldera, LA Spas, and Arctic which are also in our area.