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Author Topic: HotSpring Vanguard Service Question  (Read 6089 times)

brnelson

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Re: HotSpring Vanguard Service Question
« Reply #15 on: December 19, 2007, 01:40:34 pm »
I haven't sent an email to the owner as of yet. Actually I was composing one when I decided to make one last phone call to the dealer. This time I got through and I let the service lady know in no uncertain terms that I am extremely upset that I haven't heard anything in regards to my service call a month ago and also that my phone message a couple of days ago was not returned. She said that they have been very busy with cold weather problems and getting tubs delivered and set up for Christmas. I told her that I have no problem with that and I realize that my service issue is not an emergency. All I am asking for is a flow of communication between myself and the service department. I told her that I was very close to revealing the dealer's name on a popular internet hot tub forum and emailing the business owner. She gave me a couple dates in early January when the service would be done. Thanks to everyone for your thoughts, advice, etc,
Bruce

Hot Tub Forum

Re: HotSpring Vanguard Service Question
« Reply #15 on: December 19, 2007, 01:40:34 pm »

hottubdan

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  • In the spa business for over 20 years.
Re: HotSpring Vanguard Service Question
« Reply #16 on: December 19, 2007, 06:22:45 pm »
Bruce,

I would still email the owner.  Keep him in the loop.  I think if you communicate with him in the same way you communicate here he would appreciate it.
Award winning Hot Spring dealer for a gazillion years.

brnelson

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  • Posts: 34
Re: HotSpring Vanguard Service Question
« Reply #17 on: December 20, 2007, 06:33:23 am »
I sent this thread to the owner. He replied quickly, thanking me and saying he would see what he could do to help.
Bruce

Hot Tub Forum

Re: HotSpring Vanguard Service Question
« Reply #17 on: December 20, 2007, 06:33:23 am »

 

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