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After two months of waiting, my Sundance Cameo came. The guys delivered it and then said "make sure it's the right color". They cut open the covering, and of course with my luck, it is wrong.I ordered mahogany with a platinum white inside and got majogany with cameo sand inside. I wanted white inside because I thgought it would show off the lighting best, although my house is a cream coloroutside. But, do I want to wait another two months for the correct one? Does anyone have a cameo sand or similar color? How does it look at night?
I'm with Mez...ask the dealer to discount the tub for you. We had the wrong tub delivered also and they were quite willing to negotiate until they realized that there was another buyer for the tub and they needed to make sure it was delivered correctly. Or ask to keep this tub until you get the tub you originally ordered.
Forgive me for being blunt here but this is just stupid, Based on what you heard from the delivery guy it would seem like they are given an address and told to grab "A" spa out of the warehouse and take it to the address and see if it works. I may be extraditing it a bit but not by much. Your order/invoice has a model and color along any accessories on it, how can they have this happen a lot ? it does not make sense. Again I think the color will be fine with lights it really is one of the better colors for lighting and is probably the best color long term for not showing normal wear and tear. But as a dealer why not just be upfront and let you know about the color before delivery, have you come into the store to look at and if meets your approval compensate you in some way for your trouble. It is a color that in interchangeable with your first choice so to speak.
Not to mention, many manufacturers put the color right on the label on the wrapping. Didn't they look at that? .
And two months for Sundance? That doesn't sound right. I'd imagine they could deliver much quicker than that.