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They told me to let the tub heat up overnight and then start in the morning....but I tried at 5am ( temp said 100 F) but still the same thing. I am not sure what to do today except call them back. They said they open at 1pm today. Anyone have any ideas what to do? I am not even sure if its ice or not...but should it have defrosted overnight? Should I take a hair dryer to the hoses? I can't really see any ice. Sounds like I'll be going to have to get a service tech out here.