What makes great customer service? Let's post!
I just received my new #331 BUllfrog spa yesterday. I'm waiting for the electrician to hook it up today.
Bought it from San Juan in Bloomington, Illinois. Mark, salesperson was not pushy, gave me all information requested, did not fudge about giving prices, walked away when I wanted to just look. Wet test was no problem. Again gave me undivided attention, especially when I wanted to change out the jetpacks over & over again. Went over my order and warranties in details.
I had some anxiety about the delivery since it was an indoor installation and they were taking in the 6 person 1995 Blue Ridge out of the house ($500 trade-in
NO PROBLEMS! MIchael was great. Looked everything over, talked directly to me instead of my male friend who was there to help. (women, do you get that often???) He was calm and collected, very professional, considerate of my property. He did not question the placement or taking of the old spa. He also spend considerable time going over the new spa and the chemical instructions, but spoke to me as if I were intelligent. hehe.
I was so impressed that I will probably go to them and specifically ask for Michael to put in the inground pool next year.
Now, if only the electric wass hooked up!!!!!