What's the Best Hot Tub

Author Topic: and another... how would YOU handle it!  (Read 5829 times)

spahappy

  • Full Member
  • ***
  • Posts: 905
  • Mind body and soul therapy right in my backyard.
Re: and another... how would YOU handle it!
« Reply #15 on: January 20, 2005, 12:42:10 pm »
There's a saying...The sqeaky wheel gets the grease...This guy is taking that to the extreme. Sometimes the more you give the more they want.

I feel you've gone over and above for this guy. Sounds like he's using his position as a cop to try to intimitade you and the situation. I'm sure it's not a first for him.

Stuart sometimes we get so caught up in trying to provide good customer service that we totally overlook the fact that we're dealing with a no win situation.

He would more than likely be the customer from hell and nothing you do will satisfy him. Cut your losses put your best deal forward ( in writing ) and have him sign if he accepts.

Just don't drink and drive anymore  ;D


Spahappy :D

Hot Tub Forum

Re: and another... how would YOU handle it!
« Reply #15 on: January 20, 2005, 12:42:10 pm »

bobhol

  • Junior Member
  • *
  • Posts: 89
  • delivery in 35 minutes......or its LATE!!!
Re: and another... how would YOU handle it!
« Reply #16 on: January 20, 2005, 01:05:05 pm »
I agree with Spahappy. sometimes the best thing you can do is send a customer with that type of attitude to your  competitor and let them have the heartache. being in retail for over 25 years I have found some people to be impossible to deal with. They only understand taking advantage of people. No matter what you do he will never be happy and badmouth you anyway,so cut your losses and move on. BTW ,you did everything and more to satisfy him .If he can,t see that ,you don't want him around anyway. I hope my dealer shows as much concern for me in my hour of need. Kudos to you Stuart. bobhol...

stuart

  • Ultimate Member
  • *****
  • Posts: 2928
  • Big hairy guys need hottubs too...
Re: and another... how would YOU handle it!
« Reply #17 on: January 20, 2005, 01:06:24 pm »
Quote
There's a saying...The sqeaky wheel gets the grease...This guy is taking that to the extreme. Sometimes the more you give the more they want.

I feel you've gone over and above for this guy. Sounds like he's using his position as a cop to try to intimitade you and the situation. I'm sure it's not a first for him.

Stuart sometimes we get so caught up in trying to provide good customer service that we totally overlook the fact that we're dealing with a no win situation.

He would more than likely be the customer from hell and nothing you do will satisfy him. Cut your losses put your best deal forward ( in writing ) and have him sign if he accepts.

Just don't drink and drive anymore  ;D

Spahappy :D

I have sold over a third of the city police dept. and although he by no means intimidates me (in fact we look very much the same shaved head and all!) I enjoy the word that has spread about us throughout their group and the sales we have made from them.

Brewman

  • Ultimate Member
  • *****
  • Posts: 4092
  • Lead me not into temptation- I can find it myself!
Re: and another... how would YOU handle it!
« Reply #18 on: January 20, 2005, 01:41:27 pm »
Then in this case you may have more to gain by going the extra mile for him.  Your choice.
Brewman
Brewman

wetone

  • Guest
Re: and another... how would YOU handle it!
« Reply #19 on: January 20, 2005, 02:18:52 pm »
Quote
I think this is my plan, give him the money back, pick up the loaner spa (paying for the crane), give him the $500 credit, send him a gift certificate for his wife and him to have dinner and then give each of the other two cops $25 in store credits for sending him to us in the first place…
 


In my opion this is the best solution to this situation.


windsurfdog

  • Senior Member
  • ****
  • Posts: 1675
  • Loving this cool weather....
Re: and another... how would YOU handle it!
« Reply #20 on: January 21, 2005, 03:00:47 pm »
Quote

Huh, allowing strangers to check out your spa? Do you think you have a Haven spa or something?

(Think "3 Dog Night")
"Well I've never seen a Haven
But I've heard he is an a..hole......"
We, the unwilling, led by the unqualified, are doing the impossible for the ungrateful...

wmccall

  • Global Moderator
  • Mentor Level Member
  • *****
  • Posts: 7431
    • https://www.facebook.com/BillMcCall1959/
Re: and another... how would YOU handle it!
« Reply #21 on: January 21, 2005, 03:03:05 pm »
Quote
(Think "3 Dog Night")
"Well I've never seen a Haven
 But I've heard he is an a..hole......"


Lori's been to Oklahoma
Member since 2003.  Owner Dynasty Excalibur 2003-2012.   Sundance Majesta from 2012-current

stuart

  • Ultimate Member
  • *****
  • Posts: 2928
  • Big hairy guys need hottubs too...
Re: and another... how would YOU handle it!
« Reply #22 on: January 21, 2005, 03:11:44 pm »
Quote
(Think "3 Dog Night")
"Well I've never seen a Haven
 But I've heard he is an a..hole......"

How about....

"Well I've never dealt with Haaven.. but the owner is insane there..."  (same tune);)

Brewman

  • Ultimate Member
  • *****
  • Posts: 4092
  • Lead me not into temptation- I can find it myself!
Re: and another... how would YOU handle it!
« Reply #23 on: January 21, 2005, 03:47:32 pm »
Thanks a lot.  You took a perfectly good classic tune, and corrupted it!

(Actually your verses made me LMAO!!!)

Wierd Al, watch out for these guys.
Brewman
Brewman

Lori

  • Senior Member
  • ****
  • Posts: 1749
  • Saw It ... Wanted It ... Had A Fit ... Got It!
Re: and another... how would YOU handle it!
« Reply #24 on: January 21, 2005, 07:45:33 pm »
Quote

Lori's been to Oklahoma



Ow!  Making my sides hurt.  Can't type!  laughing too hard!
Oklahoma Vanguard owner-don't hold that against me

Hot Tub Forum

Re: and another... how would YOU handle it!
« Reply #24 on: January 21, 2005, 07:45:33 pm »

 

Home    Buying Guide    Featured Products    Forums    Reviews    About    Contact   
Copyright ©1998-2024, Whats The Best, Inc. All rights reserved. Site by Take 42