New Tub Delivered Pump 2 Not Working

[hawkman]

Got the new Caldera today and filled her up. Took about an hour to do so, (500 gallons).  Got the electric connected to it and it started up except pump 2 seems to have a problem. You hear it but it isn't really running like Pump 1.

The book says to let the air out of the pump then turning it back on, but that hasn't worked. The other thing is that it says to let it cool off for an hour and then try it again. If it doesnt work this time in an hour, someone is getting a call from me.  

[Chas]

Relax. Your spa can sense uptightness like a dog can sense fear. If you relax, it will most likely start working.


I bet it's just an airlock, and you may need to let it sit awhile in between trying it.  If they say to let out air, do it a lot.  Then do it some more.

Enjoy !!


May you soak long - in a relaxed state of mind - and prosper.

[stuart]

Does Caldera use gate valves?

[autoplay]

I'm not sure if they use gate or globe valves?.?

I've taken the valve retainer nut off only once,and never looked down to see what was what. Are we talking about the diverter valve or the valve next to the pump/s?

[stuart]

I'm not sure if they use gate or globe valves?.?

I've taken the valve retainer nut off only once,and never looked down to see what was what. Are we talking about the diverter valve or the valve next to the pump/s?

I mean the service valves by the pump.

[spahappy]

Sounds like it's air locked. You should be able to loosen the connection at the pump. Tighten it back when water flows out instead of air.

[stuart]

Sounds like it's air locked. You should be able to loosen the connection at the pump. Tighten it back when water flows out instead of air.

I agree with everyone that it could be an air lock however, air locks typically have no pressure at all.

If the spa has more than one filter you might try switching then and see how that changes the dynamics. I've seen filters with problems like that right off the shelf.

[spahappy]

I agree with everyone that it could be an air lock however, air locks typically have no pressure at all.

If the spa has more than one filter you might try switching then and see how that changes the dynamics. I've seen filters with problems like that right off the shelf.

I beg to differ Stuart as I played tech just last night and bled off a pump on a first fill. The air pressure was at the pump and when it escaped the water followed. It took me longer to figure out my drill then to take care of the airlocked pump.

My boss let me get some tools and now I'm quite  dangerous.


Spahappy

[stuart]

I beg to differ Stuart as I played tech just last night and bled off a pump on a first fill. The air pressure was at the pump and when it escaped the water followed. It took me longer to figure out my drill then to take care of the airlocked pump.

My boss let me get some tools and now I'm quite  dangerous.

Spahappy

Short Norwegian woman loose with power tools! SAY IT ISN'T SO!

Listen, you've given birth and raised children. That makes you a genius! (It will take a couple of more years in the Navy for your son to figure that out though! )

[spahappy]

Short Norwegian woman loose with power tools! SAY IT ISN'T SO!

Listen, you've given birth and raised children. That makes you a genius! (It will take a couple of more years in the Navy for your son to figure that out though! )

I'm hoping he'll start to figure alot of things out in the Navy!!

[poolboy34]

Caldera's have bleeder valves on the pumps.  Your dealer had to install them upon delivery.  Simply loosen them a bit untill you hear the air seeping out, eventually this will stop and water will begin to drip out of the valve(plug).  At this point tighten it back down and turn the jets on.  repeat untill the air lock is purged.  

Side Note: caldera's have only one 75 SqFt filter cartridge.

[Spatech_tuo]

I stopped by a new customer's house last night that had just filled his spa and pump #2 "wouldn't work". It took me longer to remove the doors than it took me to loosen the nut at the pump to let the air out. I knew the guy thought he had a "real" problem. Boy did his atttitude change real quick when he realized his problem wasn't a manufactured problem and should have been his to deal with. He admitted after all was well that he initaially thought I was full of it when I told him upon investigation that it was an air lock and all would be fine in a minute or two.

[Wisoki]

This is PRECISLY why we perform all hookup start up and fill up on the spas we sell. Why should the customer be responsible for getting under the hood of his car an hour after he's driven it off the lot. Dealers IMnotsoHO should be there at time of delivery to start the spa, show the customer how to purge FUTURE air locks when they drain and refill. Here's your tub, good luck call if you need anything just doen't cut it from where I stand. You can all say what you want about but what if the electrical isn't done, or were not licensed electricians blah blah blah, hooking up a hot tub is pretty darn close to the same as plugging in a toaster, especialy if your in the business. If you are, and dont know how to hook one up, then what are you doing? How can you sell one with out being able to explain the electrical requirements, and if you can eplain the electrical requirements, then you know how to hook one up. OK, I guess that's enough out of me, I gotta go fix a pump in one of my ultra reliable Jacuzzi® spas I used to sell.

I stopped by a new customer's house last night that had just filled his spa and pump #2 "wouldn't work". It took me longer to remove the doors than it took me to loosen the nut at the pump to let the air out. I knew the guy thought he had a "real" problem. Boy did his atttitude change real quick when he realized his problem wasn't a manufactured problem and should have been his to deal with. He admitted after all was well that he initaially thought I was full of it when I told him upon investigation that it was an air lock and all would be fine in a minute or two.

[spahappy]

We're there at the time of delivery for about 95% of our spa installs.
When the customer can't wait for our crew because little Suzie is comming home from college and they want the tub in place for Christmas vacation we'll fudge on that a bit.
I drove 49 miles out in the badlands after dark almost hit a doe and her two yearlings, got lost twice and spent less then two minutes on the pump. But that's what customer service is all about, and now the whole family can enjoy their new Christmas toy with all three of their children. And I got to use my new drill..HO HO HO


Spahappy

[Wisoki]

YOU DA MA... uh WOMAN!