We're looking at purchasing a new hot tub, but I'm grappling with a philosophical question. We are debating between purchasing a Calspa hot tub from a small, reputable shop, which seems to offer very personalized service, and buying a Jacuzzi product from one of those big-box, pool & spa stores. From what I've been able to gather, Calspa could be considered a second-tier product, while Jacuzzi is at the top, with a few others. If this is indeed the case, is it accepted that it's better to buy a lesser product from a better retailer or purchase a better product from a lesser retailer (or at least, one that probably doesn't come running when there is a problem). I would be interested in knowing what is generally accepted as the best way to go. Thank you.
