Distance to the repair and who sold you the spa are the main factors. Retailers that were not involved in the sale are under no obligation to repair a spa under warranty, even if they carry the same brand. Ultimately the final responsibility to honor warranty is from the manufacturer, and this is likely limited to manufacturer defects and failure within the warranty period. Manufacturers typically do not cover more than an hour (if labor is covered) for component replacements and no trip charges. In most cases local technicians can perform warranty work if your retailer no longer exists and you may then need to seek reimbursement with the manufacturer. It's always best to confirm the warranty before purchasing the spa to ensure that you have coverage that you can be comfortable with.
