Per the website, and I paraphrase:
"Mike showed up and I helped him muscle the spa into place."
Mike must be the guy who pulls up in the rickety pickup, levers the spa off the back with a couple 2 X 4's, pulls off the garbage bag/duct tape wrap, and then asks his customer to risk a couple dozen chiropratic visits by making them "muscle" their own spa into place.
Wonder how much this super custom delivery set poor Myron back?