What's the Best Hot Tub

Author Topic: Caldera Niagara Info  (Read 2066 times)

hottbpete

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  • Caldera Niagara
Caldera Niagara Info
« on: August 10, 2009, 09:22:12 am »
My Niagara is almost 3 years old.  I have had minimal issues with it.

I wanted to applaud Caldera customer service.  6 months ago the headrest came off and the wholes that hold the think on were ripped.  So a new headrest was needed.  I bought one at my local shop only to find out that I could not get this thing back on the tub.  I tried...and tried.  So I called Caldera...felt like an idiot...but the guy knew exactly what I was talking about and told me that they now supply longer screw heads for the rest to attach to.  I also explained how the diverter handles had become an awful yellowish gray color.  He sent me all the parts to replace the diverter handles and the extra screws on the house. 

Great Tub....great customer service.


Hot Tub Forum

Caldera Niagara Info
« on: August 10, 2009, 09:22:12 am »

Vanguard

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  • Posts: 1140
Re: Caldera Niagara Info
« Reply #1 on: August 10, 2009, 11:52:48 am »
One of the benefits of doing business with a good company.
The stars at night are big and bright, deep in the heart of Texas and my Vanguard!!!

Hot Tub Forum

Re: Caldera Niagara Info
« Reply #1 on: August 10, 2009, 11:52:48 am »

 

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