Welcome to our forum.
I thought when Apollo bought Jacuzzi/Sundance they took it private. I think Watkins, as part of Masco, is the only publicly traded manufacturer in the industry.
Look...you have a great tub made by a top of the line company that has been around a long time. Sundance is probably not going under and even if they did someone would buy them. It's highly unlikely they would just shut down.
Well you did buy a spa, and you bought a great spa with an outstanding warranty. It is truly sad that some Hot Springs salesman got you worked up and felt you had to attempt to pressure the company you purchased that spa from for an addl warranty guaranteed by them. Here was a 30 year old company without a single BBB complaint against them. Well they now have one. Those dont go away. I hope in the future when you need real service and you call that dealer, you come back on here and post how they came out and repaired your spa. 5 Years is a long time, and I am sure you are aware this was a difficult way to begin that relationship. If they have been in business that long and have that great of a reputation, I am sure they will not remember that when you call them for service on a friday night. Again I hope you will take the time to come back and tell everyone how you have been treated over the next 5 years. The BCB " Better Consumers Bureau" was started many years ago. It is a private company for profit like the BBB with a data base for retailers for consumers that have not paid bills, bounced checks, acted rudley, posted trash, DOA "Drunk on arrival". And many other reasons. As a consumer you can pay to be a member and you are guaranteed you will never have a complaint against your name. I dont know if Your dealer is a member, but I am sure they will not list you. Everything has two sides, most problems can be resolved with communication. Most people enjoy doing good business with good people.. Most people will go out of there way to make someone else happy, a simple thank you goes a long way. You catch so many more bees with honey..
Michiganwinter, A warranty is provided by the manufacturer, not the dealer. If the manufacturer goes out of business or changes hands it still remains to be the manufacturers warranty or responsibility. Sundance, which was once privately owned then accquired by Jacuzzi, has changed hands and is now owned by Apollo. They assume the previous warranty obligations in the price they accquired the company for. That makes Sundance / Jacuzzi an old name but new owners with a specific focus. The dealer is only the service provider. They too have an obligation to you to provide the service to implement the warranty. If the manufacturer is gone defunct, you are asking the dealer to assume the obligation of the manufacturer to provide the parts. The Manufacture has set aside money in the wholesale cost to provide the warranty obligations.Your dealer is new to the Hot Tub industry and has been selling spas for about a year now. He has had no hot tub experience otherwise in his past 30 years of their "family business". You are expecting him to give you something in writing that will say that he will assume the manufacturer's obligation to you if they go out of business. On the other hand, who will be providing the services when your dealer decides the Hot Tub businees is not for him or the economy takes him down too like Insideout who went BK. You are expecting to get something in writing that is not going to happen. Why are you so gripped with fear of failure in the future.Enjoy the Hot Tub and the next five years will be over befor you even know it. you may never have to call for service.