Thanks for the info!! Yeah, Heather is actually the manager now of 3 locations...the one that you used, the one in the Valley here in Chesterfield and one in Clayton. I think she works out of the Valley. She told us she started last December and knew nothing about spas, LOL, and that tells you a lot!! She is a quick learner, I think, but also a really good BSer, LOL. And she is always stressed...very, very tightly wound and will talk your ear off. I think a lot of the problems they have are because of disorganization. But I am with you that I felt like I wasn't being conned when I spoke with the people in the valley. We had an even newer saleswoman help us originally and she was very nice, but once again not very knowledgable...but she would get the answers for us.
Now if it would just cool off a bit