cold tub, Help please?

[joking103]

Hi all,

 been forever since I chatted here!..  I have a problem with my Caldera geneva utopia.  No heat   , no signal on the panel that there ia a problem it shows temp and everything.  I drained and refilled, shut power numerous times.  And of course cleaned the filter as usual..  I am afraid the temp may have tripped.. And I didn't look at it for a few days.  Would that do it?  Usuallly you would see the dotted line.  

What would you say the problem is, can I fix it?

[Brewman]

Have you called your dealer?  Maybe they could give you some suggestions to try and clear the problem without sending out a tech.  My dealer does this to avoid unecessary service calls.  

  The usual routine is to remove the filters, power down, wait 20 minutes or so, power back up, wait another 20 minutes and check the controls.  If problem is solved, reinstall the filters and you're good to go.  If problem persists, then it's onto the next steps.  

[104 degrees]

Have you called your dealer?  Maybe they could give you some suggestions to try and clear the problem without sending out a tech.  My dealer does this to avoid unecessary service calls.  

  The usual routine is to remove the filters, power down, wait 20 minutes or so, power back up, wait another 20 minutes and check the controls.  If problem is solved, reinstall the filters and you're good to go.  If problem persists, then it's onto the next steps.  

Why would you remove the filters??

104 degrees

[Richs100]

Why would you remove the filters??

104 degrees

I think the idea is that if the filters are clogged and causing the problem to begin with, by removing the filters from the test, you are ruling this out.  There is no harm in running the tub without the filters for a limited test like this.  If the tub heats without the filters installed, that's a good indication that the existing filters are dirty or otherwise blocking the flow of water and causing the problem.  

(Am I right, techies?)

[tony]

Not a tech but from what I understand you are pretty much on target.  Running without filters allows full flow and helps diagnose a problem by eliminating certain symptoms.