An interesting thing happened last week when I took a sample of my water to my dealer to test. After telling me that I needed to increase TA and than add PH decrease and dichlor she went on to ask if I ever considered the chlorine tablets (tri-chlor).
I told her that I thought that would void the HS warranty since it wasn't Dichlor. She disagreed and said that is a warning so that the spa cover doesn't get damaged and she also said even if I had problems they would never tell what chlorine system I was using.
This dealer is mostly in the pool business and I believe most of their profits are generated from the commercial side of the business. It almost seems like the spa business is treated like a side business.
They have three sales people and two of the three are younger than 24 and their lack of experience is clearly evident and their sales skills are highly underdeveloped.
I just get mixed vibes from these folks.
Was I getting bad informatio from them?! That is the question....