Welcome to our forum.
1.The customer see's a tub they like but at the last store they were at, the similar one was $500.00 less. Do you run the risk of letting them walk?2.We've all seen it many times where someone comes in with a certain budget in mind, but often finds the spa that best suits their needs is a thousand or two more than what they thought it was going to be. The majority of the time, they have no problem spending that money to get what they want.3.So after spending an hour with us, the customer not only knows about our company and product, 4. We've done it this way for 15 years and it might be an issue for 4 or 5 people a year.5. When asked, I just explain that we want to take you through the entire process and let you decide if the pricing is really a good value or not. 6. I see not many of you will be buying a tub from me anytime soon!! Steve
wait a sec.... correct me if i am wrong but what are a persons needs when looking for a tub? I mean....that seems a bit of more sales jargon to me...kind-of...no offence but....most people want a tub to relax in right? I have been in maybe 20 hotubs total in my life and they all "do" the same thing.....bubble and relax you...i mean it isnt rocket science..right?Now each company has its own bells and whistles but those bells dont really cater to a persons needs in a tub in general.Do you see where i am going with this? when i 1st went to look at tubs all i heard was> this one has more jets...thisone a lounger....colored lights....waterfalls..well for an extra 800.00 this one has a stereo....oh and this one a popup tv........so please tell me how these can be considered needs? The hotub in general is a luxury item. if i walk in your store you asked me my needs i would wonder what angle you were going at.I would answer..well...my needs ar relaxation and quality...dependabilty...So every store says this is their tub.,,,so as we all know a wetest is the clincher....more then price...cause even if the price is good ,if you dont like the wet test..its no sale.So the problem really is when someone wet tests a few tubs and they all are decent..then he sees 1 is 7000 and the other is 8000..he must now factor price into it.Maybe i am way outa line here..if so i am sorry ...but apart from size-color--lounger or not..i suspect everyones(or the majoritys) needs are the same....in fact just using the word needs seems a bit silly and glorifying that fact that its just a hot tub....Its like a car...basically it goes from point a to point b...but some have this image of them in a sports car or suv or? whatever so maybe its the same for hot tub......I just keep thinking of when i am driving around and see all these suv's with 1 person in them guzzling gass and looking spotless....slowing over rr tracks and thru small puddles when they have beefy suspension which was an advertised feature ...people really buy into all kinds of stuff it seems...
I really wish they would cut all the bull crap...and give you an amazing price and even tell you to please wetest others and if you like ours better please come back and of course its still 7500.00.....so off you go to hs and caldera and d1..and on and on to wet test....and they all say the same thing and give you their amazing prices....then you decide. simple huh?
Steve,I respect your opinions as a professional. But saying that we won't sell our high priced premium tubs b/c we start our presentations with models at the bottom of the price chain is out of line.