Welcome to our forum.
Aren't D1 tubs considered one of the best brands?
As with all brands, it depends upon who you ask. 8-)
I've kinda kept my mouth shut lately but I've got to say...D1 is one of the most complicated spas out there...They've had a pretty decent amount of shell cracks on anything except the ultralife white and they won't cover the "micro grazing" under warranty.Their "function" is one of the problems... the new menu driven control has been failing at an alarming rate since it came out and although the engineers admit it's the contrast circuitry in the unit they have yet to fix it completely. Add to this you've got 2 to 4 (or more) boards all talking to each other that cause constant problems. Next lets talk about their filter canisters...they've made the largest piece of PVC in the entire spa the thinnest piece and put it in the filter canister where customers are required to pull and tug on it constantly. You will see quite a few failures here over the next few years. D1 has a reputation of keeping dealers, even big dealers, for only about 2-3 years in many areas and then replace them for another dealer that will order a truckload. When they do this the old dealer can still buy parts and supplies but only at a premium so the price goes up for the customer. If the customer moves to the new dealer they get hit with extra service charges because they didn't buy from that dealer. Their arrogance is astounding and their attitude of "it's not my fault" is very frustrating for the dealers, customers and service guys. With that said...the spa looks cool, has good jets and has one of the best filtration systems I've ever seen. I just don't think the positives outweigh the negatives.
Did we run off Aquagirl or did she just come in and do a "drive-by posting?"