I had a 2006 floor model D1 Lotus Bay installed approximately 2 weeks ago.....
At the install 2 lights were blinking indicating I the spa needs service and I should call the dealer.....
..The spa was missing 1 pillow.....
..the steps were the wrong color.....
..many screws were stripped in the cabinet.....
..The installer promised to check the next day on the issue..... (or issues)
..He also gave me different advice than my electrician on wiring.....My electrician has since said his work did not need to be redone.....
..3 days after the install a leak under one corner....
..I have phoned and left a message for the owner and emailed him
..am considering asking for a full refund so I can go to a different dealer.
Sorry to hear about your issues of concern. 2006 Floor Model Lotus bought in 10-07 sounds like you got a pretty good deal on an exceptionally good Hot Tub, but, I agree, it should still be 100%. The two blinking lights sound like you system is telling you that you have an air lock in the circ pump or one of the other pumps. Have you read your owners manual?. 1) Release the air lock and the lights stop blinking. As for the pillow and the screws, 2) have him send them out, those are simple issues easily corrected. Remember, it is a floor model that you got a good deal on, and the screws have probably been screwed in and out several times rounding the phillips head. Screws are cheap and in this case have tarnished your impressions. It happens. The steps, well they are new and can simply be swapped out if that is the case.
The LEAK, well is it the front left corner. Check your owners manual to locate the corner drain, it should be the front left corner, observe the drip, and tighten it. That should stop your leak.
You contacted the owner and they have not been out. But, what did they have to say and what did the installer do to follow up the dilivery issues?
As for the refund, now is not the time to come to conclusions. I would stronly suggest that you work with your dealer because you are going to have this unit for a very long time. If you still remain unsatisfied, call D1 or write the details down and send it to them. There is no question in my mine that both the dealer and D-1 want you to be happy.
Most problems that arise in the first few weeks of operation are usually produced by a lack of understanding and orientation. This is certainly understandable, but the dealer should be there to help.
Other than these issues, have you been enjoying the Hot Water experience?