Hot Tub Forum

Original => Hot Tub Forum => Topic started by: Bama on December 22, 2006, 05:23:21 pm

Title: LA Spa...lightening Tech response!!!
Post by: Bama on December 22, 2006, 05:23:21 pm

Wow!!!!
We drained our water for the first time since our purchase of the LA Spa Paradise H2.
We drained- no problem.
We filled-no problem.

Then...
When we turned on pump 3 it did not come on...hmmm?
We called the dealer and within ten (THAT'S 10) minutes a techie was here with tool kit in hand!

It turns out that there was an air bubble in the line.  All he had to do was "burp" it.
I'm glad there was no real problem, but if it had been, it's nice to know that they were johnny on the spot!

Now, we know how to burp it ourselves, should that ever happen again. ;)

Title: Re: LA Spa...lightening Tech response!!!
Post by: Zep on December 22, 2006, 05:46:05 pm

Now thats an awesome customer service story!

Way to go......[size=14]LA SPAS[/size]!

(http://www.laspas.com/images/logo_las.jpg)

Title: Re: LA Spa...lightening Tech response!!!
Post by: neocacher on December 22, 2006, 05:52:31 pm

10 minutes? why so long?  ;)

Neo

Title: Re: LA Spa...lightening Tech response!!!
Post by: Jacuzzi Jim on December 22, 2006, 07:55:07 pm

 Thats some good service alright.

I bet its not like that all the time.   Probably just the right call and the tech was in the right place.   (I could be wrong)

Title: Re: LA Spa...lightening Tech response!!!
Post by: hottubdan on December 23, 2006, 11:13:45 am

Let's give the dealer credit.  LA Spas had nothing to do with it.

Way to go, dealer! :D

Title: Re: LA Spa...lightening Tech response!!!
Post by: Chad on December 24, 2006, 11:29:10 am

Quote

We called the dealer and within ten (THAT'S 10) minutes a techie was here with tool kit in hand!

(http://i144.photobucket.com/albums/r165/tileman_photos/STAR09279.jpg)

Title: Re: LA Spa...lightening Tech response!!!
Post by: hot tub Frank on December 24, 2006, 04:09:07 pm

nice.

Title: Re: LA Spa...lightening Tech response!!!
Post by: Bama on December 24, 2006, 06:06:13 pm

HOtTub,

You are right...credit to the dealer!  They just happen to sell LA Spa.
Even though I live only 2 miles from the dealer, they still didn't have to respond that quickly.    I will give them a 10 for outstanding service.