Hot Tub Forum
Brand Specific Forums => Bullfrog Spas => Topic started by: FL Person on March 01, 2018, 09:07:34 am
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I previously had problems with o-ring blow outs. At the time, I would notice water shooting up the back of the Jetpak. After having the technician simply resecure the o-ring to the Jetpak with silicone several times (to no avail), Bullfrog ultimately supplied small plastic spacers that were secured between the Jetpak and the o-ring.
Last night I witnessed the same symptom and assumed the o-ring seal had once again failed. I reseated the Jetpak several times to no avail.
Upon closer inspection, it appears what I'm looking at is a failed (cracked) manifold. Has anyone seen this before?
I will be calling my dealer when they open.
(https://imageshack.com/a/img923/6456/Dmqbpr.jpg)
(https://imageshack.com/a/img922/3176/6YdFa8.jpg)
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I have seen it happen twice in 3 years. Your dealer should replace it no questions asked, and send you home with a temporary one.
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I have seen it happen twice in 3 years. Your dealer should replace it no questions asked, and send you home with a temporary one.
Thanks Jim.
I'll post back with how it goes.
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I emailed the dealer first thing yesterday and received no reply. Big surprise. I couldn't make it over there until this morning. I saw the salesperson whom I emailed yesterday (who sold me the tub) and asked if he got my email. He gave me a totally disinterested "yesterday was my day off" reply.
I dealt with the owner of the dealership - the same woman who came to my house and used a headlight-restoration kit to remove the chemical stain (https://www.whatsthebest-hottub.com/forum/index.php/topic,19966.0.html) that occurred when the tub was brand new. She didn't argue about replacing the Jetpak but I had to ask for a loaner. Her initial response, "let me see if I have one." Ultimately, they gave me a loaner Jetpak which, surprise, is not sealing well at the o-ring and makes a loud, vibrating noise with the pump on high.
I'm no stranger to Bullfrog o-ring issues. (https://www.whatsthebest-hottub.com/forum/index.php?topic=20932.0) I can live with this for the time being but it's simply frustrating.
I pointed out that my failed Jetpak has a Bullfrog supplied spacer sandwiched between the o-ring and the Jetpack (as do all of my Jetpaks) to rectify previous, repetitive o-ring blow-out issues. I assume the spacer was needed because the Jetpak design didn't allow for the Jetpak to fully seat in the receptacle in the tub. When I inquired whether the new Jetpak would have this same spacer, or whether perhaps, the Jetpaks have been redesigned, I was told the o-rings themselves have been redesigned. I was shown one of the new, blue o-rings. I'm assuming my new Jetpak will come with this new o-ring. Of course, my other two Jetpaks have the old o-ring with the Band-Aid solution spacer siliconed in place.
Also, while I was there, I explained that the plastic pieces which snap onto the top of the Jetpak - that the pillows snap into - are all very faded and discolored. I asked about replacements. Sorry, that's cosmetic and not covered by warranty. Big surprise.
Stay tuned.
FL Person