Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Pholly on August 08, 2014, 02:03:50 pm
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I am looking to purchase my first jot tub. I have found a deal on a HotSprings Flair and one on the Jacuzzi J335 for the exact same price. I like both, they both have a lounger, which is what I want. Which is the better hot tub and which has the better service?
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They are both very nice spas from 2 of the most respected manufactures although neither one is a top of the line or top tier series spa. They are both from the second tier line up from their respective manufacture. You need to wet test each one and see which you prefer. Either one would be a solid choice. good luck in your search.
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I know they both from a mid range, which is we are looking for right now. We plan to build a pool with a hot tub in the future. So this is just a thing to make me happy until we can have the pool built.
The HotSprings dealer in my area does wet test. But, unfortunately, the only two Jacuzzi dealers in this area do not so wet test. I wish they did because I think I like the Jacuzzi better. But, if the wet test with HotSprings proves positive, that may very well be the one I purchase.
Thanks for your reply. :-)
P.S. I just found out the good deal that was quoted to me on the HotSprings spa goes away if I go in for a wet test. The price after the wet test will $2,500 more. This is because I was purchasing through a club, and a wet test apparently violates club membership rules.
So, I've now found another Jacuzzi dealer about 300 miles away that is willing to let me come in and do a wet test. And they have a service center located near me if I need service in the future. Their price includes free shipping. So, now it is looking like Jacuzzi may be the winner.
I can't believe that getting a wet test seems to be such a problem in my area.
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I am looking to purchase my first jot tub. I have found a deal on a HotSprings Flair and one on the Jacuzzi J335 for the exact same price. I like both, they both have a lounger, which is what I want. Which is the better hot tub and which has the better service?
All things being equal, the better service will be determined by the better dealer. Check both dealers out.
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At the moment it seems that Jacuzzi is willing do more to get my business. HotSprings (Watkins) is making things rather difficult.
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Well, now I'm more confused than before. I drove the 3 hours today for the wet test at the nearest Jacuzzi dealer that allows wet testing. I found that I float up in the lounger of the J335. But I also floated out of all the seats. The salesman said that the new 2014 model of the J345 has a foot dome and that some people find they can stay in the seats better using the foot dome as leverage. My husband believes the water level was too high and that if it were lowered, I could probably stay in the seats better.
So I got a price quote on the J345 instead of the J335, because the lounger is not going to work for me. The quote included the hot tub, cover, cover lifter, steps, starter chemical kit, and free delivery and setup for $9,800.00. I don't know if this is a good deal or not. It is within my price range and I really like the look of the tub and the jets. Just wondering if I would be able to stay in the seats using the foot dome as leverage. Unfortunately, they did not have one set up so we could wet test. Anyone had any experience with this problem?
I did find a HotSprings dealer about 1.5 hours away that allows for wet testing. I plan to schedule a wet test with them. I'm wondering if I float in one brand of hot tub, will I float in them all. We will see. I like the Jacuzzi better, better looking, better warranty. But if I can stay in the seats of the HotSprings, then I may have to go that way.
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I was convinced I wanted a lounger and both my wife and I floated out of the lounger in the J-335. We ended up getting the J-345 and love it. Absolutely no problem with floating out of any of the seats.
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Quickbeam, thanks for your response. I'm glad to hear that because I really like the Jacuzzi hot tub and the dealer was very nice. I actually had a problem with Watkins Manufacturing, which is the company that produces HotSprings, they treated me very poorly. So, I really didn't want to buy from them after that.
Customer service is important to me and Jacuzzi definitely was better at that than Watkins.
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Ditto on loving the foot dome for keeping planted.
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Quickbeam, thanks for your response. I'm glad to hear that because I really like the Jacuzzi hot tub and the dealer was very nice. I actually had a problem with Watkins Manufacturing, which is the company that produces HotSprings, they treated me very poorly. So, I really didn't want to buy from them after that.
Customer service is important to me and Jacuzzi definitely was better at that than Watkins.
Hi Pholly,
It seems like we traveled almost the same path. Like you, I had some troubles with the Hotspring dealer. We had two Hotspring dealers in our general area and unfortunately neither was very knowledgeable and at least one of them would not let me wet test. With that Hotspring was off our list. Our Jacuzzi dealer bent over backwards to help us and he ended up getting our business. Dealer was great and we love the tub.
I should clarify that we have only had the tub a few months now, so it isn’t a long time to judge reliability, etc., but so far at least we are very happy with the J-345.
Good luck with your search!
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This all sounds familiar , ....started with HotSprings , ended with Jacuzzi .....wife wanted a lounger too but the J335 is not the best lounger design (even the dealer said so ) bad angle and it dosent end right imo (no place to "lock" your feet in ) ....so we tried a j365 , wife did not like the foot dome , said she couldnt stretch out right and it wasn't comfortable , so we went with a j375 , totally different lounger in that one and all was good.....that's why you have to test them I guess , if we would have got either the 335 (lounger problems ) or one with a foot dome (which by just looking at it , she thought she wanted) she would have been unhappy with the purchase...........me ? ....I would have been happy with ANY of them .......
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LOL, my husband feels the same way, I'm the picky one :-)
I think I will have to schedule another test soak in the J375 before deciding. It looks awesome.
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You might also want to take a look at the J-355. It's not as big as the J-375, but I remember my dealer telling me it had one of the most comfortable loungers in the Jacuzzi line. We couldn't get a tub any larger than 7' x 7', so unfortunately neither of these tubs was an option for us.
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You might also want to take a look at the J-355. It's not as big as the J-375, but I remember my dealer telling me it had one of the most comfortable loungers in the Jacuzzi line. We couldn't get a tub any larger than 7' x 7', so unfortunately neither of these tubs was an option for us.
The 355 and 375 have the same lounger I believe , the 355 only has 3 headrests though and my OCD wouldn't allow that (unbalanced is a deal breaker for me ) im not sure how much cheaper it was but our guy came down on the 375 some more and gave us some more "store credit" so it was pretty close.....
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Let me help you understand what is going on here with Watkins, your dealer and Direct Buy. The agreement with Direct Buy is members cannot shop with the local retailer and take their time if you want to get the substantial savings from Direct Buy. When you wet test you are abusing the system. That is why the dealer told you it would be more once you wet tested. Has nothing to do with Watkins other than the deal they have with Direct Buy.
When you say Jacuzzi has better customer service than Hot Spring, I think you are referring to dealers, not the manufacturers. Correct?
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I have a J345 Jacuzzi hot tub and have had it for 9 years. Bought new. Today I had to replace the circ pump and the flow switch.
I have never turned this tub off, except to clean and drain 4 times a year or so. I live in Buffalo NY and as you all know, it gets kind of cold here.
I'm only putting my 2 cents in to give you a idea of how my hot tub has held up. i usuually keep it at 100 except in winter when I raise it to 102/3
because it is so cold it gets down to 99/100 after a while which is where we like it. good luck with whatever you choose.
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...The agreement with Direct Buy is members cannot shop with the local retailer and take their time if you want to get the substantial savings from Direct Buy. When you wet test you are abusing the system...
Wow -- I don't know about anyone else, but that sounds pretty unkind to me -- good for the dealer and unfriendly to the consumer. Especially where something so subjective as a hot tub purchase is concerned! Unless Direct Buy is rebating the dealers significantly (and who subsidizes that??), I think I'd take my chances with wet testing as I like and negotiating as close as I can to the predatory Direct Buy discount. A hot tub is a pretty big purchase for such a anti-consumer arrangement.
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It was not DirectBuy or the HotSprings dealer that told me I could not wet test. It was Watkins, the manufacturer. I've contacted DirectBuy and they said they did not make this rule nor do they approve of it. They believe their customers should have all the same rights to a wet test as any other customer. The only rule is I can't go shopping in a HotSprings dealership. I have to go through Watkins and they are suppose to set up any visits or wet testing. That is what DirectBuy told me. But the guy at Watkins said no, I just have to buy it unseen and untested. I'm not happy with this and DirectBuy is not happy either. They are looking into the issue for me. We will see what happens.
And as for abusing membership of club rules, I can't go int a dealership and request a quote or tell them that I'm a DirectBuy member and I can get this tub at ??? price to try to make them give me the same price. I do understand that if I purchase the hot tub through DirectBuy I do so without knowing what prices the dealers sell the same hot tub for. I don't want a quote from the dealer and I don't want to try to bargain or strike a deal with the dealer. I only want to do a wet test to make sure I like the hot tub before ordering.
In fact DirectBuy does not have a problem with members price shopping as long as they don't go into dealers or retailers and tell them they are DirectBuy members and what price they can get things for.
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Well, after many phone calls Watkins is suppose to calling me to schedule a wet test.
In the meantime, I have scheduled a wet test for the Jacuzzi J345 and theJ355. I have found massive price difference between Jacuzzi dealers. One quoted $9,800 on the J345 and another quoted $7,000 on the same model. I have searched both on the BBB and Angie's List and the more expensive dealer is not accredited with the BBB and has a B+ rating on both the BBB and Angie's List. The less expensive dealer is accredited with the BBB and has an A+ rating. They are listed on Angie's List.
Of course the most comfortable hot tub in the wet test will be the winner. If it turns out to be Jacuzzi, my dilemma with which dealer to choose. It would seem the best idea was to go with the least expensive dealer who has an A+ rating with the BBB and is accredited with them since 2006. But this dealer doesn't allow for wet testing. The more expensive dealer with the B+ rating is the one scheduling the wet test. So my ethical side says to go with the dealer scheduling wet test, but my economical side says save yourself $2,800 :-)
I'll just have to wait and see how the wet tests go. Maybe HotSprings will come out on top, though just from looking at the hot tubs, I like Jacuzzi the best.
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When the checkbook is in your pocket, and the dealer knows you have options, he'll know which way he'll wants the coin to land.
Play a little brinksmanship (if and when the time comes -- you may yet decide you like another tub more). After testing it, if you decide it's what you want, tell him you'd like to give him the business, but the price variation is too big to ignore (has the benefit of being true). Be prepared to walk and let him stew a little. If he's not the owner, give him a face-saving suggestion of checking with the owner before you're forced to buy elsewhere. If you don't hear back in a few days, then you can decide on where you stand regarding paying that much more juxtaposed with the better service you'd gotten.
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So true, it never hurts to ask for a better deal. He has been great about accommodating us so far, which tells me he really wants my business. And I don't mind paying more for good service, but I do think the difference is too big to ignore.
We will meet with him again next weekend for the wet test of the 345 and the 355. I'll let him know the quote I got from the other dealer on both models and see what happens. I've already let him know that when I do decide, I will paying for the hot tub in full, that I do not need financing. I don't know if that makes a difference. I do that sometimes being able to pay for big ticket items in full can get you a better deal.
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Pholly, I have a 345 and I love it. When you do the wet test, try out all 4 corner seats to see which one you prefer. You will notice that there is one seat which is lower(deeper) than the others. That's probably the one from which you were floating away. You can control your body's placement in this seat by pushing against the footwell. It's great for sliding up and down and using the various jets on different parts of your back and even your buttocks. It's also a great seat for the taller people using the spa.
Also, price aside, I would choose which dealer you think will be there for you after you purchase the spa. If he is the most expensive one, go visit him with the lower price you received, and see how much he is willing to lower his price. Good luck !
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Well, after many phone calls between DirectBuy and Watkins, Watkins decided to allow me to wet test the Flair. I'm glad I got to wet test it because the lounger is too long for me. When I get my knees over the hump my back is about a foot from the back of the seat. If I try to lean back and touch the seat, I end up with my head uder water. If I slide back so my back is against the seat, then my calves are on the hump.
We have also wet test the Jacuzzi J345 and the J355. It seems I just have a problem with them all because of my height. But the Jacuzzi suggested I use a booster seat and got me one to wet test with while I was there and that did it. With the booster seat I was able to sit comfortably in the the lounger of the J355. Since it worked so well, he threw in the booster seat for free. He also came off his original quote by $700.00. This make his quote $1,000.00 more than the quote from the other Jacuzzi dealer. He also said that if I could get my doctor to write a perscription for the hot tub he could take off the sales tax. But I'm a little leery of doing this. To me it just doesn't feel right. But my husband wants to save the extra money and now I'm not sure if I can talk him out if doing that.
I think for as much trouble as the higher priced Jacuzzi dealer has been willing to go to help us, it is worth the extra money to have the peace of mind that he will be there for us if we have any problems later.
I told hi I would let him know something by Tuesday.