Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Water Boy on March 06, 2014, 05:28:10 pm
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Any of you dealers selling the Smart Top covers from Leisure Concepts? Or, do any of you customers out there own a smart top cover? I'm just not to sure on them yet. Pretty pricey covers... Any feedback, good or bad would be great!
http://www.leisureconcepts.com/main.php?page=47 (http://www.leisureconcepts.com/main.php?page=47)
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That's my biggest problem with them also, the cost. It looks like a neat concept but I want them to be out for a bit and get some feedback before I start selling them.
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Way too heavy imo...they had one setup on a Prodigy (small spa) at the Vegas show and I couldn't believe how heavy it was, I couldn't imagine putting one on a Grandee or any of the "large" spas from any manufacture and it being customer friendly
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We looked at bringing one in, and customer cost just didn't make sense.. Had no idea on the weight part of it.. :o
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We looked at bringing one in, and customer cost just didn't make sense.. Had no idea on the weight part of it.. :o
ya I was surprised and of course its just my opinion but honestly if you have an older couple, or even a couple where the wife uses the spa alone, with a 7' x 7' or larger I see it being a tough sell between the weight of it and the price
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We have sold 2 or 3 of the smart tops the rubber skirting was an issue but the factory has changed the way its attached. The lifts are a b**** to install. the front half is heavy but if there are large dogs or kids its a good way to go we sold them at $1500.00 installed.
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I think they look nice but I think you give up some R-value. 3-4 standard covers?? Not sure it isn't a wash or maybe conventional cover a winner in ROI.
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I thought I might share a quote from a Smartop dealer who is VERY successful selling this Great Product.
"I did an analysis of the Smartop orders we have placed since starting with them in the middle of March. So far, we have ordered and/or received 36 Smartops (there may be a few more, but they aren't entered into the system here yet). Of the 36:
6 were placed on showroom floor models
13 were sold with new tubs
17 were sold to customers with existing hot tubs
As you can see, there is absolutely an aftermarket business with the Smartop"
Here is a company creating happy customers while increasing business day after day.
Smartop is the new evolution in Spa Covers.
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Regular covers don't really way any more until the vapor barrier gets damaged as it begins to be water logged. Also how does it lose R-value if the barrier is still intact it should the same as it was on day one. I agree that it's a neat concept but until the price comes down it's a hard sell.
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Many of the concerns I see on here are the weight of the cover. We all know the traditional cover starts off day one light weight and even by day 30 it will not be the original weight. Not to mention day 365 when the foam cover has lost "R" and is continuing to gain weight.
This is B.S.
Also, have you fixed the skirt problem? I heard that you were having quite a few issues with it pulling out.
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Like with all new products they may have minor issues. We have taken care of the skirt concerns and not more issues.
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Many of the concerns I see on here are the weight of the cover. We all know the traditional cover starts off day one light weight and even by day 30 it will not be the original weight. Not to mention day 365 when the foam cover has lost "R" and is continuing to gain weight.
This is B.S.
Also, have you fixed the skirt problem? I heard that you were having quite a few issues with it pulling out.
I agree with the BS part. Its more common to have regular soft covers last for 5-7 years with no weight gain. Unless the liner is damaged you can potentially throw away a cover and get a new one in 6 years that has the same R value as the day it was new. And that is more common for hot tub owners. So a 5-7 year old regular cover still has 3-4 times the R value when it's disposed of than your very nice hard cover.
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I wanted to post some insight on he new product and answer questions that people may have.
Smartop is a great product and will only continue to get better.
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Not sure I like how the acrylic is exposed....
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Not sure I like how the acrylic is exposed....
I think you can get them with or without a skirt. I could be wrong on that, but I have seen some pics where there is a skirt and the acrylic isnt showing. I wouldn't want to expose the acrylic either.
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Skirt on the Smartop is optional.
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I think they look eloquent. If the color match is good, like the picture. How many colors?
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Smartop is available in 7 different colors
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Does anyone know if the spa cabinet (skirt) is included in the approximately $1500 price tag? Most of the new cabinets are approximately $700 + $400 for a new cover = $1100. If the Smart Top includes the skirt its really not that expensive. If it doesnt, its extremely expensive.
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We sell this cover but the customer was not happy. The Smartop could not even bear the weight of the rain. He battered more and more. Leisure Concepts exchanged for material defects the Smartop. I hope very much that the customer no longer has problems.
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Just I have a big problem with the "new" smartop! After 3 days with rain my customer has the same problems and he is very unhappy and angry.
I sell many prducts from Leisure Concepts in Germany, but I think this SMARTOP is a very bad business and I will not longer offer it!
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I purchased a smart top cover and paid a great amount for shipping to Alaska. It appears to be a great design that should never get water inside and become heavy. It's not. The cover is very heavy to begin with and has become too heavy for my wife or children to open from rain water and water from the tub. Unfortunately, the design holds the extremely heavy top above bathers and will slam closed in the slightest breeze. A single lock open handle on one corner is no match for several hundred pounds of sail in any breeze. We've only been able to use the first half of our hot tub for 5 months. It also doesn't seal well and we are continually adding water. This has nothing to do with fit or installation. Leisure Concepts wants me to install different hardware and drill drain holes in the cover. If there is "no way for water to saturate the cover", then why does it need drain holes? They will not accept a return or refund. I am out $1,600 plus the cost of another conventional style cover.
This has been a time consuming and expensive disaster.
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There's a thread on this forum where I said these would look real nice on an indoor hot tub. They would look nice on an outdoor tub also...............but
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I purchased a smart top cover and paid a great amount for shipping to Alaska. It appears to be a great design that should never get water inside and become heavy. It's not. The cover is very heavy to begin with and has become too heavy for my wife or children to open from rain water and water from the tub. Unfortunately, the design holds the extremely heavy top above bathers and will slam closed in the slightest breeze. A single lock open handle on one corner is no match for several hundred pounds of sail in any breeze. We've only been able to use the first half of our hot tub for 5 months. It also doesn't seal well and we are continually adding water. This has nothing to do with fit or installation. Leisure Concepts wants me to install different hardware and drill drain holes in the cover. If there is "no way for water to saturate the cover", then why does it need drain holes? They will not accept a return or refund. I am out $1,600 plus the cost of another conventional style cover.
This has been a time consuming and expensive disaster.
just like I stated on Page 1....see the bolded above...way too heavy in my honest opinion, doesn't make it a bad product I just think it needs some "tweaking" and it will be fine