Hot Tub Forum
Original => Hot Tub Forum => Topic started by: smackman on April 11, 2012, 07:31:49 pm
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Does this flow switch have threads on it? It comes in a PVC tee. Does the Tee have to be replaced?
Thanks
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No it just threads in. You just have to make sure the sensor gets screwed in right with the flow..
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No it just threads in. You just have to make sure the sensor gets screwed in right with the flow..
Thanks; I thought that was the case but want to make sure.
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From what you have been through, who knows what dealer your service tech will come up with though ::) 40 plus days of being down with something as simple as a temp sensor replacement is unreal!!!
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From what you have been through, who knows what dealer your service tech will come up with though ::) 40 plus days of being down with something as simple as a temp sensor replacement is unreal!!!
44 days and no phone call; no explanation; no communication. Jacuzzi upper management has/is involved but I question how effective they can actually be.
IMO there is absolutely no reason the flow switch was not change 9 days ago April 3 when the flow switch arrived at 8:30 AM. We had been down 35 days at that point.
Anything we find out happens when we call the Service Tech. ourselves.
We are at our wits end. In a million years would I ever have believed this would happen but.....
I do not know what to say anymore. My wife is now in tears over this.
As I am typing, I get a phone call from a great guy in California. He has tirelessly worked with me to resolve my issue. He said;
They are waiting for the complete stereo system to come in so they can change All the stereo components and my flow switch on one trip.
Here is the sad thing; someone messed up and did not order the stereo system; It will leave California today. SO it will probably be Monday April 23 before the service tech comes.
I ask why my flow switch was not changed to get water flowing; He has no real answer for this. He has talked tirelessly with my Regional Rep. That is why I say the Regional Rep cannot make this dealership call me. communicate with me, etc.
We will be without our Hot Tub for almost 2 months before maybe it is back up flowing water (maybe). ALL OVER A 10 minute job to replace a flow switch. Now I have to call my wife with this news.
I have learned a valuable lesson thru all of this.
I am sick.
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Your situation is a uniqe one, I don't believe we have had one quite like it on the forum here. We all hear of horror stories with people getting their spa fixed or not fixed but this one honestly takes the cake.
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Do you know the part number of the flow switch?
It's possible I might be able to put one in your hand faster than the 23rd - I would be willing to try.
Chas
8)
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Do you know the part number of the flow switch?
It's possible I might be able to put one in your hand faster than the 23rd - I would be willing to try.
Chas
8)
I appreciate the offer; I am afraid of back lash if I install it myself like voiding my warranty. I still have some major components under warranty.
If I have learned anything out of this, NEVER SAY NEVER what a Jacuzzi Sales Manager can do and will do. He has more power than the Local Rep.
Now I realize my situation is extremely unique and I firmly believe you and Jim are great at your jobs but if you were in my shoes you would feel the same. SH*T flows downhill and my Hot Tub is warranted by Jacuzzi.
Here is a picture of it but I do not see a part number.
http://jacuzzicare.com/index.php/j-400-series-flow-switch-with-dsmt-connector.html
I have searched the Internet and I have not found a flow switch for purchase with a dsmt connector except here.
Sincerely, Thanks a million for all the help.
P.S. Honestly, I also thought that posting my concerns would "work in my favor" but that back fired in my face.
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Do you know the part number of the flow switch?
It's possible I might be able to put one in your hand faster than the 23rd - I would be willing to try.
Chas
8)
I appreciate the offer; I am afraid of back lash if I install it myself like voiding my warranty. I still have some major components under warranty.
If I have learned anything out of this, NEVER SAY NEVER what a Jacuzzi Sales Manager can do and will do. He has more power than the Local Rep.
Now I realize my situation is extremely unique and I firmly believe you and Jim are great at your jobs but if you were in my shoes you would feel the same. SH*T flows downhill and my Hot Tub is warranted by Jacuzzi.
Here is a picture of it but I do not see a part number.
http://jacuzzicare.com/index.php/j-400-series-flow-switch-with-dsmt-connector.html
I have searched the Internet and I have not found a flow switch for purchase with a dsmt connector except here.
Sincerely, Thanks a million for all the help.
P.S. Honestly, I also thought that posting my concerns would "work in my favor" but that back fired in my face.
Like I told you in one of the PMs I would be camped out at his storefront with a big sign that says don't buy anything from here, till my spa was fixed. I also after all this is done, get the BBB envolved.
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I called a couple of my suppliers, and they all said the same thing: buy a generic and splice it. But of course, that will NOT work in your case because you need the old part, complete, to return for warranty, and it would be a dead give-away if it was spliced.
So - I also only found the correct part at the site you found. Let me know if you change your mind - I will be glad to order it and have it shipped overnight (or two-day) so you could at least enjoy your tub while you wait for the wonderful repair guy.
8)
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I called a couple of my suppliers, and they all said the same thing: buy a generic and splice it. But of course, that will NOT work in your case because you need the old part, complete, to return for warranty, and it would be a dead give-away if it was spliced.
So - I also only found the correct part at the site you found. Let me know if you change your mind - I will be glad to order it and have it shipped overnight (or two-day) so you could at least enjoy your tub while you wait for the wonderful repair guy.
8)
I appreciate the offer but He would cancel my warranty work immediately. He has gotten away with everything so why not do away with my warranty.
Some of the parts like the J 1000 control cost approx $1000 dollars. I have a lot to lose. Thanks a million for the offer but I am afraid it would back lash on me.
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Do you know the part number of the flow switch?
It's possible I might be able to put one in your hand faster than the 23rd - I would be willing to try.
Chas
8)
I appreciate the offer; I am afraid of back lash if I install it myself like voiding my warranty. I still have some major components under warranty.
If I have learned anything out of this, NEVER SAY NEVER what a Jacuzzi Sales Manager can do and will do. He has more power than the Local Rep.
Now I realize my situation is extremely unique and I firmly believe you and Jim are great at your jobs but if you were in my shoes you would feel the same. SH*T flows downhill and my Hot Tub is warranted by Jacuzzi.
Here is a picture of it but I do not see a part number.
http://jacuzzicare.com/index.php/j-400-series-flow-switch-with-dsmt-connector.html
I have searched the Internet and I have not found a flow switch for purchase with a dsmt connector except here.
Sincerely, Thanks a million for all the help.
P.S. Honestly, I also thought that posting my concerns would "work in my favor" but that back fired in my face.
Like I told you in one of the PMs I would be camped out at his storefront with a big sign that says don't buy anything from here, till my spa was fixed. I also after all this is done, get the BBB envolved.
I have to my Hot Tub fixed. He has proven he does not have to fix my Hot Tub in a timely manner and gets away with it. This matter has went WAYYYYY up the Food Chain at Jacuzzi. He harshly threaten with a waiver of release over putting his dealerships name on this website after someone with good intentions decided to send that thread to him by email. That is History but a fact right or wrong.
The Local Rep knows all this; He also knows my parts were/are intentionally delayed from being ordered; It is hard for me to believe that Jacuzzi constantly gets the orders wrong. He knows my Hot tub is unusable even though the part has been at the dealership since April 3 BUT guess what; He is Silent and my Damn Hot Tub is still out of Commission.
If I camped out front, He would never fix my Hot Tub and obviously get away with it. He has delayed my orders and get away with it. He never calls to let us know what is going on.
I promise you I am pissed to the max; I could eat nails and crap razor blades. This company needs to have the Local Reps more involved when matters like this arise instead of turning a blind eye.
If allowed, I would do the Warranty work myself. There is not a damn thing I could not repair/fix on my Jacuzzi. Not bragging, just a fact and that makes it that much more worse knowing this.
AT A MINIMUM, I would have at least pulled the flow switch that day March 19 to make sure that a piece of debris was not lodging the paddle OR spliced the dsmt connector to the new flow switch that is identical except for the end piece but that is good troubleshooting practices not just replacing parts.
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Worse comes to worse at somepoint you may have to say good bye to your dealer anyway. In the future I can send you the part and you can send it back to me and I can warranty it. Wait and see if this guy gets it all up and running then go from there. He can refuse to work on your spa thats fine, Jacuzzi will still honor your warranty. As long as I have your serial number and date of install I can most likely get reinbursed. Of course you would have to install the part yourself. Just a thought least you would not be at his mercy.
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Worse comes to worse at somepoint you may have to say good bye to your dealer anyway. In the future I can send you the part and you can send it back to me and I can warranty it. Wait and see if this guy gets it all up and running then go from there. He can refuse to work on your spa thats fine, Jacuzzi will still honor your warranty. As long as I have your serial number and date of install I can most likely get reinbursed. Of course you would have to install the part yourself. Just a thought least you would not be at his mercy.
That sounds like a great plan. This eases my mind if needed in the future. Thank you so much.
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Monday is the day scheduled to get my Hot Tub back in service. We have been out of town this week but Monday is the sch date for service tech. Throw me a HA
ails Mary or something for good luck. LOL
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Some PNW mojo sent for you ;D
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So let me see if I can sum up the latest progress - please let me know if I am missing anything:
Close to two months without a working spa because they couldn't come and install a flow switch. (Ten minute job).
When they found out you were posting about your problems on a public forum, instead of stepping up and fixing the problem faster, or posting themselves with some reasonable explanation, they began to threaten to cancel your warranty and sue you.
You apparently have shipping numbers or tracking information which says that the stereo arrived at the dealer, but some how he 'can't find it,' so he installed all the wiring and speakers (your twelveth set, give or take) but he seems to have decided to keep the stereo.
You do finally have a running spa - does the stereo work, or are you waiting for that to turn up?
8)
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So let me see if I can sum up the latest progress - please let me know if I am missing anything:
Close to two months without a working spa because they couldn't come and install a flow switch. (Ten minute job).
When they found out you were posting about your problems on a public forum, instead of stepping up and fixing the problem faster, or posting themselves with some reasonable explanation, they began to threaten to cancel your warranty and sue you.
You apparently have shipping numbers or tracking information which says that the stereo arrived at the dealer, but some how he 'can't find it,' so he installed all the wiring and speakers (your twelveth set, give or take) but he seems to have decided to keep the stereo.
You do finally have a running spa - does the stereo work, or are you waiting for that to turn up?
8)
I have a running spa as of Monday 5:00 PM Central time. :)
They did not replace the radio or 2 of the speakers that Jacuzzi told them to do because the Radio and 2 speakers are "misplaced".
I do not feel this service tech has anything to do with the missing radio and speakers. He is a good person IMO.
I know the tracking from my good Jacuzzi friend in California; He sent the wiring harness,bass unit,power supply, 4 speakers and a radio.
The radio and 2 of the speakers were sent at the same time the bass,power supply and wiring harness where shipped. 2 speakers were originally sent to just replace my bad ones then A regional Jacuzzi manager made the decision to change every part of my stereo system after I was told that my warranty had run out and Jacuzzi basically would not do anything even though I had lost 10+ speakers in 23 months. The dealership manager told me this on his one phone call.
The Regional Jacuzzi rep. called me and was extremely nice and he made the total replacement of my stereo system happen.
ALL you said above is true. The flow switch should have been changed March 19 still 19 days into this scenario. The older flow switch came in but the DMST connector could have easily been spliced to get water flowing; The flow switch is identical except for the connector; splicing wires would have take 2 minutes.
I firmly believe I was held hostage but I did find out that the Local dealer can do whatever he wants without consequences. If he had anything to say to back up his decisions, I feel he would have posted a long time ago but He has nothing IMO. The dealership called me 1 time in that 50 day period; now that is Customer service.
I have a seemingly good relationship with the service tech. I hope I am never faced with this again. If I am, I will take Jacuzzi Jim up on his earlier offer.
I guarantee I will not be asked to rate this dealership based on Customer satisfaction and work ethics; This should be required by Jacuzzi IMO like all car manufactures do.
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Very little which goes on around here (or on other boards) can get me upset anymore.
But THIS situation really has me angry. I'm sorry - I really wish there was something I could do about it. This gives the entire industry a bad reputation, and I am so very sorry it happened.
Here's hopin' that your tub gives you years of trouble-free service from here on.
8)
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Very little which goes on around here (or on other boards) can get me upset anymore.
But THIS situation really has me angry. I'm sorry - I really wish there was something I could do about it. This gives the entire industry a bad reputation, and I am so very sorry it happened.
Here's hopin' that your tub gives you years of trouble-free service from here on.
8)
Thanks; This J 465 IS A GREAT HOT TUB.