Hot Tub Forum

Original => Hot Tub Forum => Topic started by: drprwnap on May 07, 2011, 08:11:15 pm

Title: Ouch
Post by: drprwnap on May 07, 2011, 08:11:15 pm
Well after 5.5 years of hot tub bilss in my Marquis Epic, I got stung today. Long story but I'll try to shorten it up. Cover went bad and after looking around I decided to order one from my dealer. Price was competitive and I was happy to give him the order. On Wednesday night went out to soak. No power to the spa. Oh well. Reset the breaker, everything started but I noticed that "240" never read on the display. Okay, leave it run overnight and check it in the morning. Next day it was 2 degrees colder that the night before. Shut it down and called. Tech came out today and found my circuit board was fried. Bummer. Replace the board, install the cover. Everything okay, right? Wrong. Went out to check the spa about an hour after the tech left and the breaker was tripped again. REAL BUMMER. Called and they told me my heater was bad. Will be out tomorrow. Here's the worst part: new cover, board, service call (understand with the price of gas), labor-
$1100.00!!!  >:(
I was  ready for $500 for the cover (with the service call & tax) but wasn't ready for  $1300-$1500!! I'm not mad at my dealer but almost $600 for a circuit board? REALLY???? I just though that after spending over $8000 for the spa, that I wouldn't have an $800-$1,000 repair bill (subtracting the cover) in 5 years. I guess I'm just not really happy with Marquis right now.
Title: Re: Ouch
Post by: Bonibelle on May 07, 2011, 09:47:14 pm
Wow..I sure don't blame you for being upset.  Your tub would be just 6 months out of warranty (right)..that really stinks. :-\ 
Title: Re: Ouch
Post by: drprwnap on May 08, 2011, 08:27:22 am
Quote from: Bonibelle on May 07, 2011, 09:47:14 pm
Wow..I sure don't blame you for being upset.  Your tub would be just 6 months out of warranty (right)..that really stinks. :-\ 

You're correct-6 months out of warranty. Just my luck. The cover I was expecting to replace after 5 years, that wasn't the problem. But in the age of computers - $600 for a circuit board ??? I don't know how it got fried but if the heater failure caused it, why isn't there some kind of protective circuit to prevent that?
Title: Re: Ouch
Post by: hottubdan on May 08, 2011, 02:51:54 pm
The reason consumer electronics have become so competitive is mass production.

The spa industry is tiny.  Apple probably uses more circuit boards in a day than the spa industry uses in a year.  Don't look for hot tub electronics to be going down in price.

On top of that, Marquis is a relatively small manufacturer.