Hot Tub Forum
Original => Hot Tub Forum => Topic started by: txwillie on September 27, 2008, 01:47:15 pm
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Was tubbing early this am. Everything on. Pump 1 shuts off, then 2 and 3, and the blower. Circ pump shut down sometime during all this. Panel shows FLO, meaning low flow. Powered it down, pulled and rinsed the filter. Powered it up, nothing. Have powered it down several times and pulled the filter. On power up, still shows FLO. Pump 2 starts and runs. I can hear the relay for pump 1, 3 and the blower, but they don't start and the circ pumps won't run. I have a call into the dealer. Any thoughts? Is there any way to clear/reset anything? Could it be the controller board?
txwillie
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Start it back up with the filter out, also turn your temp up to 104 see if the circ turns on. with Jacuzzi and Sundance when you kill the power for what ever reason the circ pump will not run for 24 hours unless it calls for heat.
Also make sure your waterfall is on, by running it without the filter in it allows the circ pump to prime itself if its at all air locked.
Make sure no rubber duckies floating around are going to get sucked into the pump!!
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tried all that. witing or the dealer to call back. was with customers when I called
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If all that failed, my guess is your circ pump died, or a fuse on the circuit board blew, worse case you need a new circuit board.
There are only a few things that cause flo clogged filter, bad flo switch which would give a flo2 error and or a bad circ pump or board.
If you have a volt meter and are handy you could check and see that your circ pump is getting 220 volts, if it is its a bad pump, if its not its most likely the board or fuse on the board.
Hope your under warranty in either case?? If so and you don't mind waiting let the pros handle it!!
On a side note if it is the circ you will most likely have to drain the spa so it can be changed. :'( Hope it's not fresh water, that tub holds quite a bit as you know.
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stopped by the dealer to discuss the situation. He said It sounded like the controller fried, but thankfully I am 2 years into the 5 year warranty. I'll post the real diagnosis when I have one, plus how well the dealer handles things.
txwillie
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i wonder if you just have an airflow lock, i think that is what it is called. I once had air stuck in the line, which cause the air lock.
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I kinda doubt it would be air, since I was in it and everything was running when it went down. Also the problem, whatever it is, keeps three independent pumps and the air blower from operating.
txwillie
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Curious to hear your results, Willie. Jim, thanks for the suggestions as well; I will remember those in case I run across this in the future.
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So the tech calls today, leaves a message saying that most of the time, FLO error is a clogged filter, duh. I call back, more fully describe the issue and he tells me that he had the same thing on another Maxxus a few weeks back. Tells me a 30A fuse is blown and to come by, get it, put it in and I'll be up and running. I did, it works, beautiful. While I was in the shop, I say to him, don't fuses blow for a reason? Well, yeah, he says, but Sundance says that, it there is probably no issue, which I sorta agree with since it did not blow again immediately. Any Sundance techie guys have any insight into this?
Upside? $17 fix. Downside? None really, just a mysterious blown fuse.
I just drained, polished and am refilling. How about a cool soak? Which brings me to another oddity, the cool spa. Dealer has one on the floor. Has a chiller built in. Noisy...... Kinda pointless IMO. I have a pool that is now sitting around 77F. I have the cool and the hot. What more could you ask for?
txwillie.... in hot water again tomorrow
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Filled and gorgeous. 80 F, yea Texas! Turned on two pumps to add heat, three and the heater shuts down (normal).
Probably gonna do a low 90's soak in an hour or so.
txwillie
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Expensive warranty replaced parts on spas are a nice thing. I have a 5yr total / 25yr shell warranty. I had to replace a $600 pump (actually just the centrifugal impeller) but they (Dynasty) sent me an entire pump assembly no charge, all I had to do was mail the stickers from the original back via registered mail.
I did have to install it myself but I didn't mind. I was actually really easy to put in and I love to take things apart.
My spa has a really easy to access board and fuse panel, that will be the first thing I check if something goes out.
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My only comment 17 bucks for a 5 dollar fuse and you had to fix it yourself? Least they could have done was give you the fuse.
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I agree, but I had little choice. I could probably gone elsewhere to find the fuse for less, but my time is worth much more than 8 or so bucks I might have saved. It's the whole "bird in the hand" thing....
txwillie
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Dang it. Did the same thing again last night. Have not used the spa too much recently as we have been on vacation. I bought fuses again will put it in in a bit. Gonna call the dealer tomorrow and get him out to check things out. Two fuses in 2 weeks ain't right. Plus I'm gonna discuss with him that he charged me $14 for one fuse and I just bought a 2-pack at home depot for $8.
Any Sundance techs have any thoughts on why the fuse keeps blowing?
txwillie
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Talked to my tech who worked on Sundance spas for 10 years,he said it could be a number of things that could blow that fuse. Hopefully your dealer can help ya out!! Try and get reimbursed for the fuses you bought with chems or something.
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Alos make sure the fuse you got from home depot are slow blow fuses.
Does it only blow the fuse when everything is on?
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They are the time delay type if that is what you mean. Talked with the tech @ the dealer and he said there might be some loose components on the circuit board, or maybe even the main wiring is not tight. I'm done playing tech, I really don't know what I am doing. He is supposed to be out tomorrow.
txwillie
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Ok, dealer is out a couple of weeks ago to diagnose. Pump 1 is drawing high amps. He orders a replacement. I am still up and running during this time. Pump comes in and he replaced it Thursday. Here is the strange part. The original pump 1 is nothing like what the tech has ever seen before. He calls Sundance and describes it to them. They tell him it sounds like the 50Hz pump used in exports. It is labled as 60Hz, however.
Any Sundance techs ever seen this?
txwillie
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They introduced a new style pump this year with a separate bracket and motor. It retros to all the old pumps, but the dealer has to be aware to order both pieces. That could be the issue.
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but the pump he put in is "like the other ones", not some new style. Plus if SD had changed the pumps, don't you think the folks at SD would know about it?
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Start it back up with the filter out, also turn your temp up to 104 see if the circ turns on. with Jacuzzi and Sundance when you kill the power for what ever reason the circ pump will not run for 24 hours unless it calls for heat.
The reason for that is you can adjust the length of time a circ pump runs. You can adjust it the same way you adjust a filter cycle on the keypad. Therefore the default starting time for a circ pump is midnight. Once you pass midnight the circ pump will begin its 24 hour cycle from that point on. If you shut off the power at any time of the day and want the circ pump to begin its 24 hour cycle right away, simply adjust the default start time for the circ cycle to that time..some people in warmer climates like to back off the 24 hour circ cycle to avoid a tub from overheating in the summer months.
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Thanks for that but I didn't want to explain all that, and after re-reading the problem that wasn't the answer to his problem anyway. :'(
Curious though why does it do it on the 700 series Sundance and the 300 series Jacuzzi? ;)
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This morning the FLO message was on my panel after a soak. I turned the pumps on and the FLO kept flashing. After a few minutes it stopped, so I hope I don't have a problem on my J-470.
Scott ::)
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Thanks for that but I didn't want to explain all that, and after re-reading the problem that wasn't the answer to his problem anyway. :'(
Curious though why does it do it on the 700 series Sundance and the 300 series Jacuzzi? ;)
same reason, there is a start time to the 24 hour cycle for the circ..
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But you cant change it like the LCD controls it stays off for the 24 hrs unless heat is called for or a pump is turned on.
Should of rewrote my reply, meant to say you cant control it like the LCD controls. :(
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But you cant change it like the LCD controls it stays off for the 24 hrs unless heat is called for or a pump is turned on.
Should of rewrote my reply, meant to say you cant control it like the LCD controls. :(
You are correct, it does not work like the LCD. But it does not nessessarily take a full 24 hours, just depends what the start time is. There is also a way to change the filter cycle time and start time. It has to do with resetting the breaker at the desired time. You are testing my memory now. I suffer from CRS these days lol. My techs handle that everyday now, but there is a way..
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Yes you can still do that but it doesn't apply to the circ pump. We always find out about bad check valves when that happens, wind storm hits power goes out for a short time, circ pump doesn't come back on and backs up to ozone and starts tripping breakers we also find out when the ozone was installed and the hartford loop was not properly done. Not all the time but it happens.
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Yes you can still do that but it doesn't apply to the circ pump. We always find out about bad check valves when that happens, wind storm hits power goes out for a short time, circ pump doesn't come back on and backs up to ozone and starts tripping breakers we also find out when the ozone was installed and the hartford loop was not properly done. Not all the time but it happens.
No more Hartford loop and check valves for 2009. I will ask my techs friday and let you know on the circ time..