;D
Term,
I think I need you to do the brochures for every business I'm involved in...
Done.....no charge! (Unless you want full color)
(http://i20.photobucket.com/albums/b206/EastTexasSpa/bauerns2008.jpg)
Term
:o ;D ;D ;D :o
OMG!
Careful what ye ask, ye may receive...
Hair's a little long, I think that big fella has me by about 20lbs, and a much better tan...
Let's not let the future Mrs. N. find out about my "modeling" career...
Oh boy, guys Who is going to win this Pissin' (OMG) Contest :o :o
So how does one find out the TRUTH of this question??? And how is something "really close to full bypass but not quite"? I wonder if I could obtain a schematic of the tub and then follow the tubbing on the lower suction intacts and see if they flow through a filter before reaching the pump.
We're leaning towards writing the tubs down and drawing them out of a hat.....
Thanks,
Fred
Fred, are you shopping at Spiderman's store? I think your Jacuzzi dealer is not being very honest with you. Why don't you give him the link to this post and maybe he can explain himself. I hope this doesn't go to the Dead Horse section. Good luck with your search........
Thanks all for your imput.
wewannahottub I take it from your little nurse looking icon that you are in fact a nurse. Â So is my wife. Â Go luck to you in your search for that prize. Â We are very excited to get one in our back yard...in place of the snow that is still out there. Â Time is on our side in our search because not only does the rest of snow have to melt, I also have to add onto our deck to put our tub on. Â Thanks for the encouraging words.
.
In His Peace,
Fred
WWHT
Which tub are buying? Â And why?
Thanks,
Fred
Still on the list
1 Arctic Tundra
2 Jacuzzi J470
3 Dimension 1 Lotus Bay
4 Dynasty Caspian 55 or TItan 5000
5 Artesian, if my hubby can convince me to drive far for a dealer and have service charges out the wazzooooo....
but he's cute and I love him :-* :-* and he makes me googly eyed...heehee
(i know--I am cheesy)
Chrisi
The only one on your list we have experience with is the Jacuzzi J470. We wet tested the J480. The 480 has a lounge and the 470 doesn't. We love the 480 and my wife absolutely loves the lounge. It has Jacuzzi jets call PowerPro FX2. They are the best jets we have experienced to date. There are six in the lounge. On the 470 they are in one of the corner seats but drop down to a cluster of 5 instead of six.
We would buy the 480 but when we wet tested it we were in and out kind of fast. My concern is that after the wet test we dry sat in another Jacuzzi that had the sme foot pedestal and it seemed to be in my way for streching out. I didn't notice it while in the 480 wet so maybe with water in it, it wouldn't be an issue. But now I'm concerned....so we'll just have to wet test it again. Another thing is it is the most expensive one were considering at this time.
Have a great Sunday,
Fred
Good luck
Are we not splitting hairs. I mean if you have 100% no by pass or if you filter 100% of the water over and over during the day? Can anyone really make the claim that one is significantly better. What is over looked is water sanitation if your spa water is not balanced and and does not have a safe amount of sanitizer in it than the filtering will not matter with no regard to whose brand it is.
Well done, Mendo...best post in this thread by a long shot.
quote]
Wow words I would not think I would hear but Thank you...I agree with you....Just about any spa on the market today will work for filtering sure some will do a better job and do offer some advantages but if you neglect the water management of your spa forget it none will save you...As you said find the spa you like best. What I would stay away from putting any real weight on is things like waterfalls, lights, stereos. Those things I think wind mattering less to folks once in the yard than they seem to do on the showroom floor.
On my way out the door - time for a quick post.Good info, asking for the written estimate, I try to be up front telling the salesmen/women that I am just looking at the moment and so far they haven't been pushy, maybe after I start wet testing their spas they might get a more pushy knowing that I am a serious buyer. By-pass no by-pass... keep the filters clean and test your water and everything should be fine. Now the next important question is how many hot tubs with 100% by-pass have a plastic BASE!!! ;D
As Term said, HS strives for integrity in all of its dealers. As any company with 800 plus dealers will tell you, not all live up to the expectations. We are required by contract to service what we sell. Beyond that, I could sell anywhere in the world. I can't market outside of my territory, but I can sell. That's why I don't market via Internet or other means which go outside the area I want to drive my service trucks.
What happened to you does sound bad to me, and I would only say that it is rare from a Watkins dealer. I have dealers near me, and if they offer a lowball price, I have to choose to honor it and eat the difference, or let them have the deal. But I sure don't call the distant dealer and close down anything in the works. We call that "free market" around here...
So, get the best price you can. But get it in writing, and don't waste their time - if you like the price, write the check. Let them know in clear, polite terms that you like the product and want to buy it at the lowest price you can. Having a pen in one hand and a check in the other is always the very best negotiating tool, and you might be surprised to find the dealer will offer a matching price, or even include travel charges.
Before you write the check, be sure to get a written estimate of the costs of a service call. 80 miles is a 'far piece and it would be fair to pay travel time. You will not have many service calls on a HS tub, but be aware that if you are outside of the normal service area ANY tub maker can and might charge travel time to get to you even on a warranty item.
Then figure in all those variables and go with what you like.
I have worked with Watkins Manufacturing for over 21 years. I have been invited to share my personal testimony on more than one occasion to dealer meetings, Top Gun sales training and other factory-sponsored events. I think you will find them one of the 'good' guys in this business. Not perfect, but they sure are trying to be.
8-)
I find the insinuation that Watkins would engage in price fixing in any form to be personally offensive. Â A company does not remain atop an industry for over 20 years by engaging in fraudulent practices. Â There are plenty of sleazeball spa companies operating in North America, and Watkins is as diametrically opposed to these lowlifes as you can get.
Chris O signing off... Â Â
East Tex Spa,
Thank you for your reply. Â We have only been exposed to the Hot Tub industry for the last couple of weeks and are still learning the industry. Â So that I'm clear on a couple of things. Â First, I didn't mean to insult a long standing company like HS. Â I was simply expaining what happened to us and to me, locally at least, it was close to price fixing. Â We had visited a dealer and he followed up twice and spoke with my wife. Â He wanted to know what it would take (price wise) to get our business. Â She told him he would have to speak to me. Â The third time he called he reached me. Â His tone changed completely and he said they wouldn't be able to service us. Â I told my wife I'll bet the local dealer called them....sure enough we talked to our local dealer and she told us they spoke to them and that was the end of ANY price negotiating power I had. Â Call whatever happened whatever you want....
Secondly, As far as this being a free country, it still is. Â Again I'm trying to understand the industry. Â Is it an industry standard that any dealer of any brand can refuse to service a product? Â If so, then it really isn't a company warranty, but a dealership warranty. Â I'm in the powersports business and if we refused to service a unit we would lose our dealership. Â In this free country they would back up the truck and take our product away from us. Â So my question is, is the warranty that comes with a Hot Springs tub a company warranty that is supported by their entire network of dealers, or is it a dealership warranty that all non-selling dealers are not allowed to or can refuse to service their tubs? Â And if so is this what I'll find all accross the industry? Â Knowing the answer to this question will really help us make our decision.
East Tex Spa. Â You sound like a man I would love to do business with. Â You sound like a no-nonsense straight shooter and I wish your store was close by. Â After two weeks of spa research our heads are spinning and we just want to be sure our $8K to $11k expenditure is based on solid and truthful information. Â Thanks again for your reply.
Parrothead, Thanks for the input. Â Makes sense that the HS could lose some power as the filters get dirty because there is no by pass. Â The jets in the ones we wet tested sure had plenty of power at the time. Â Last night I read through "Beating a Dead Dog" string and came to the conclusion that we aren't going to put much weight on the HS 100% by pass. Â I believe the Jucuzzi can keep the water just as clean.
Thanks all,
Fred
Funny how these things work. Â It was Spiderman who started this string and it does end up that he was referring to us. Â I want to make it perfectly clear to all that are reading this post.
Spiderman has been great while dealing with us. Â Do I think they made a mistake by calling the other dealer? Yes. Â However, they have been nothing but completely honest with us. Â I will have absolutely no hesitation of buying from them if we decide on Hot Springs. Â I have no doubt they would service us like family because that is just how they treated us from day one.... Â They have opened the store to us on a saturday eveing to wet test and been willing to offer to do it again if we need to.
I hope I've been clear.
Thanks All,
Fred
Thanks for response Fred, we really appreciate it. Â I'd like to add some info as well for the rest of you fine folks. Â The only call we made was to our Regional Sales Manager becuase we were told that the salesman at the other HS store 80 miles away told Fred and his wife that they could sell them the tub and then WE would service it for them. Â That's news to me! Â I knew per our dealer agreement with Watkins that this wasn't true and it was a down right lie so I called our RSM to verify. Â Promising or saying things to potential customers which aren't true and using our name in the equation gets me a little upset. Â I'm sure other dealers would feel the same way. Â It's possible our RSM called the other store to address the service issue, but I don't know that for sure. Â All I know is that we've done all can to help Fred and his wife in any way possible, including telling them to take their time with their spa shopping and purchase so they don't buy a tub that isn't for them; even if that means them buying a different brand from someone else. Â Let's face it, anyone who spends as much money as customers do on a hot tub purchase had better make sure its the right tub. Â If someone has a bad experience with their hot tub, it's not good for anyone in the hot tub business. Â Â
I'm glad this is cleared up. Â However, I still would like to know if Hot Springs is the only one that is really a dealership warranty backed by the manufacturer or if this is the industry standard. Â I'm really having a hard time with "we'll service who we want" or "we can't service it if we didn't sell it". Â That scares me a bit...anyone else? Â Also, if I sell it to someone else the warranty voids, that is very interesting to me also.
Thanks,
Fred
Hey, dealers, speaking of servicing olny spas you sold, what happens if a customer moves far away and takes/brings their spa with them?? Â Then what?? Â
Just curious
WWHT
Hey, dealers, speaking of servicing olny spas you sold, what happens if a customer moves far away and takes/brings their spa with them?? Then what??Part of my agreement with Watkins requires that I service customers who move into my area. I have no problem doing so - why would I? I want to get to know them, allow them to get to know us, and hopefully build a relationship which will last a long time.
Just curious
WWHT
Chas, ''As far as the last paragraph in your post, I can't say I blame you or any other dealer wanting to narrow your radius, since that would also backlog your time for your close dealers.
WWHT :)
One thing not said yet is about the price fixing. Â This really isn't close to price fixing. Â All the dealers involved are still able to sell the spas for whatever price they want.
The dealer 80 miles away could still sell the spa for whatever they want. Â They just have to service it. Â I'm sure when that dealer found out Watkins would stick to its long established policy, he decided he didn't want to have to worry with service far away. Â BUT, that was his choice to pull out.
I like the policy myself. Â It keeps people from selling all over the country with no regard for service - and that is one of it's main purposes. Â Could you imagine what would happen if a really savvy internet guy started selling a top brand all over the country all based on low prices? Â That brand would soon get a bad reputation because of the lack of service available. Â
Hot tubs are not like many things out there. Â For one, the warranties are longer than most products. Â Even most cars only have a three year warranty. Â Refrigerators only have a one year warranty. Â The longer warranty would really expose local service people to fix something under warranty. Â And warranty service is typically not a profit center. Â So I would imagine the local dealers would rebel and stop doing service work and the brand would be dragged down for it. Â Like Chas said earlier, it's not like you can just take your hot tub in for service. Â Someone has real costs just getting to your spa to repair it.
Any spa that has a filter can make the claim 100% filtration, eventually all the water will go through the filter.
Seriously, it does not matter as long as the spa has a filter you can keep the spa clean and sanitized. All the filtration claims are simply marketing tools.
The filtering issue should not play into a purchasing decision.
I can out two 400 gallon spas side by side one with true 100% filtration and one with only a 25 square foot by pass filter and they both will clean water.
If a spa is well taken care of, the size of the filter really doesn't matter, like you say.
Sundance/Jacuzzi 100% filtration means that 100% of the water being pulled into the filtration system is going directly through the filter, with no bypass. Â
At some point it goes through the filter, just not at that particular moment. Â Â
Why don't other manufacturers besides HS use no bypass filtration? I'm assuming HS has a patent filed on this method?
Sure, 100% of the water being pulled into the filtration system is going directly through the filter, with no bypass. Â However, Sundance/Jacuzzi and every nonHotSpring do have bypasses. Â Therefore, by definition, with bypasses, Â all the water being pulled into the filtration system is going to the filter; however, Â not all the water is going into the filtration system.
I guess we are getting into symantics at this point. Â Sundance designed their spas so that the filtration system and the therapy system are separate. Â Therefore, every day, 50000 gallons of water are passed through the filter, with no bypass. Â Let me rephrase that. Â There is no bypass on the filtration system. Â All the water that was designed to go into the filtration system, does. Â Â
The beauty of it is that every potential consumer has differing opinions of what is important to them.
At the end of the day Mr and Mrs potential spa buyer, each spa filters very well, has good insulation properties and therapy.
Most spas bypass the filter to some degree with the jet pumps on high. A big issue? Not really in the big scheme of things but HS positioned their marketing around no bypass. No different than Beachcomber's "Protec", Arctics insulation method, Bullfrogs jetpaks and the list goes on and on.
The beauty of it is that every potential consumer has differing opinions of what is important to them. The best story wins is all... ;)
Some couldn't imagine buying a spa that bypasses. Others realize that some spas have better circulation and filtering even with bypass in a 24 hour period but again, it's the brilliance of marketing right! It's no different than the hundreds of Beachcomber spas I sold where the consumer couldn't imagine buying a spa with 3 walls of insulation as opposed to our 4. It's a story and some just tell it better...
What about Arctic's positioning and marketing? One of the best IMO!! They did it different than anyone else and went up against the big boys and it worked. Full insulation? Are you NUTS? What if leaks? How do you get in there to fix it?
Absolutely brilliant marketing and one I wish I came up with.
There's some very good dealers here that have their stories down, no doubt at all. They believe they are the best and that's the way it should be! They bought the manufacturers story no questions and sell it the same way. They are passionate and passion sells. Sales is a transfer of enthusiasm and the rest... well.... how good is your story?
At the end of the day Mr and Mrs potential spa buyer, each spa filters very well, has good insulation properties and therapy. It's a shell of jets with hot water being pushed through it by a pump or 2... the rest.... marketing....
OMG... the secret is out! :o ;)
Are you implying that I was on my soap box while typing that JJ? :o
I thought it was one of my more coherent posts... ;)
The mild dispute is in them coming up with the "anti-leak" marketing first. Â Other brands have also done this for quite a while (even our locally made brand here - they're over 20 years old and have never been full foam). Â Like the use of synthetic frames, this is the proverbial "chicken and the egg".
quote]
(http://www.scurvoriginalz.com/image/16973789.jpg)
What you talkin about Willis?????
goarctic,
Not a slam. Â If you think so, re-read the post. Â My opinion is that Arctic is doing the best job with a concept of selling that existed before Arctic Spas did.
To clarify: Â I think Arctic's success is not due to a brand-new idea. Â I believe that the success of the thermal pane is more from doing it so effectively, than from coming up with a completely new technology.
"chicken and the egg" - as in which came first. Â It's a metaphor for things which are virtually impossible to discern what came first. Â Surprised you've never heard that one before, it's "older than dirt".
Hope I didn't offend you. Â Nothing negative was meant in my post - more of a "give Arctic credit for more than just marketing".
What about Arctic's positioning and marketing? One of the best IMO!! They did it different than anyone else and went up against the big boys and it worked. Full insulation? Are you NUTS? What if leaks? How do you get in there to fix it?
Absolutely brilliant marketing and one I wish I came up with.
goarctic,
"chicken and the egg" - as in which came first. Â It's a metaphor for things which are virtually impossible to discern what came first. Â Surprised you've never heard that one before, it's "older than dirt".
Elementary my dear Watson!!
http://www.cnn.com/2006/TECH/science/05/26/chicken.egg/
Now I just have to wait for Steve to rebuke me for commenting on his post....
:-X
Elementary my dear Watson!!
http://www.cnn.com/2006/TECH/science/05/26/chicken.egg/
This was done in 2006?
I should get credit for it then!!! I did a philosophy paper on this argument in university in 1984.
Basically came down to the same answer. Since the egg is a potential chicken and potentiality preceeds actuality the egg had to have come first.
Easy answer, the only thing was, that I had to drag it out to 1000 words :P
It was PUBLISHED in 2006. It was envisioned long before then. In fact I wrote a thesis paper on it in first grade, 1971, so you were just repeating it by 1984.
For me its as simple as God created the chicken and then it laid an egg.
~Fred
J480 manual page 42... "Large debris are filtered when either jets pump is running when the spa is in use or during a programmed filter cycle.
Quick story! We had a couple of carney's get in a J-470 at the fair a year back, I opened the spa and the water looked fine, but their was a lot of sand/dirt in the btm of the spa and a beer can. Â We ran pump 2 which flows through the bag filter and with in an hour it was 90% gone and all deposited in the polishing bag which will hold close to 8 lbs of sand/grit, it didn't suck the beer can through though. Â ;D
Any loose teeth in the bag?
sweet, great job termie. Â That sounds so good I almost believe it!
I daresay I have more credibility than ANYONE on this forum. Â Anybody can tune into my store 24/7 and see what goes on.
What part do you find hard to believe?
Terminator
So Jim, I am curious, is that polishing bag something that the spa owner would empty occasionally, or would it be emptied by a service person in the event of a problem?
I know sometimes I get grit in the bottom of my spa and if I forget to take the turkey baster out to suck it up, it mysteriously disappears on it's own..so it must somehow make it's way to my filters.
I have large ash trees around my house and if I leave the cover off my spa to shock, I occasionally get a few of those seed flyers in the tub..It has never been a problem as they quickly end up in the filters if I don't grab them out.
What could happen if they, by virtue of a by-pass, zipped through my pump and heater? Just wondering in the worst possible case, what would/could happen?
The point I was trying to make is that as long as you are looking at tubs that are made by one of the top manufacturers, Â find the tub that fits you best and buy it. Â
If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.
If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.
The point I was trying to make is that as long as you are looking at tubs that are made by one of the top manufacturers, Â find the tub that fits you best and buy it. Â Because on any of those (quality built tubs) the filtration systems along with good chemical maintainence will leave you with clean, quality water. Â If this is not true then the Hotspring dealers should put a disclosure on the other tubs they sell (limelight and so on) that these tubs will be unable to keep water clean.
This is simply my humble opinion. Â I respect and admire the fact that all of the dealers on this website are passionate about what they sell. Â It tells me you are proud of what you sell, I appreciate that in all of you.
Thanks,
Fred
You're getting closer....
I show folks the HotSpring, answer their questions, tell them the advantages of owning one and of doing business with us, and then I take them to the mood room and show them the Limelight. Â I point out the bypass valves (3 of them! :P) and ask if any of the other spa peddlers have told them what they do (the answers range from "underwater speakers" to "foot suction massagers" ;D), and then I explain EXACTLY what their function is: they simply bypass the filters. Â That's it.
The rest is up to them.
Some of them ask if the Limelight will keep the water clean...I tell them it cleans as well as any of the other spas.
Whatever is important to the customers will win out, as it always should. Â I show them both sides of the aisle.
Gotta go, 2 good lookig gals are here shopping!
Terminator
Interesting...
It says in there:
"damage to components or spa surface caused by improper water chemistry maintenance" invalidates the warranty.
Is the no fault heater not considered as one of the components? Or if the heater goes out due to improper water chemistry maintenance, is it not covered?? I am asking this as a serious question. :-?
Is there a dealer on here that has not provided warranty service due to " improper watercare" to one of their customers?
I find this one aspect of warranties (notice I didn't say GUARANTEES) to be far too broad of a loophole totally designed to protect the manufacturer. My issue is that 99% of spa owners either aren't shown HOW to properly care for their water or just don't do everything they should be from a manufacturers view.
The reality is that dealers could negate virtually every claim under this gaping disclaimer if they so chose to do so.
I don't believe any reputable dealer would exercise this part of their warranty to not provide service to a customer. Simply put, a large part of the onus is actually ON the dealer to educate their customers. I understand dealers can't baby-sit their customers but if the spa is THAT bad that a dealer won't provide warranty service, it was more than just a misunderstanding during the teaching of watercare. If there wasn’t basic watercare knowledge provided to the consumer, again, the dealer is partially responsible IMO.
I don’t know of a manufacturer that doesn’t have this written into their warranty but that’s just lawyereze. The decision lays with the individual dealer. I know it’s something I would NEVER do (and I never have in 10 years) to one of my customers… But then again, we were in business for 24 years and wanted to be for another 24…
Steve
"""Edited for purpose"""
Did you delete this previous sentence from your post for any particular reason? Â """Edited for Purpose""" Â I do appreciate your negativity.
http://www.hotspring.com/cgi-bin/download.cgi?c=3&f=pdfs/OwnersManual_2008.pdf
(http://i20.photobucket.com/albums/b206/EastTexasSpa/doh.jpg)
I did not realize that HotSpring did that and I think it sucks!
I apologize.
Term
just couldn't believe that Hot Spring didn't have disclaimers somewhere in their literature.I have been handing out full copies of the Watkins Warranty for the 22 years I have been doing this. It is in the brochure, and it is complete with every word.
I have been handing out full copies of the Watkins Warranty for the 22 years I have been doing this. It is in the brochure, and it is complete with every word.
8-)
It completely eliminates the need for foundation materials like concrete, decking, or blocks! Just set it on the ground, hook it up, fill and use...installation has never been easier and your floor will last forever in any conditions. In addition, your portable spa is now truly portable. If you move spa locations in your yard or if you move across town, the foundation comes with you.
Â
I wasnt trying to say that Arctic has the best warranty in the industry, all these disclaimers are much of the same. Â Different wording is all. Â
I wasnt trying to say that Arctic has the best warranty in the industry, all these disclaimers are much of the same. Â Different wording is all.
"Also, you say that you have yet to interpret the maximum payout of the warranty, it seems pretty clear to me that they have a set cap on what they will pay in lifetime warranty work on any one specific tub. Â I would like to hear more of what you think after you digest it. "
I have read the warranty several times and see no mention of a cap on the warranty. Â As a dealer for over ten years this has never been brought to my attention, and it definetely doesnt say that in the warranty.
"Insufficiently prepared" means out of level. Â
"Also, you say that you have yet to interpret the maximum payout of the warranty, it seems pretty clear to me that they have a set cap on what they will pay in lifetime warranty work on any one specific tub. Â I would like to hear more of what you think after you digest it. "
I have read the warranty several times and see no mention of a cap on the warranty. Â As a dealer for over ten years this has never been brought to my attention, and it definetely doesnt say that in the warranty.
"Insufficiently prepared" means out of level.
"Arcric Spas warranties are limited to a maximum amount of moneys received by Arctic Spas with respect to the sale of the spa."Â IMHO this is a cap. Â Please correct me if I am wrong.
I have absolutely no interest in this but just for kicks I read the warranty once and I see
"Arctic Spas® warranties are
limited to a maximum amount of moneys received by Arctic Spas® with respect to the sale of the spa."
And also if "Insufficiently prepared" means out of level then why state them separately .
"Any damage caused by moving of the spa or improper installation (including insufficiently prepared or unlevelled ground)"
Ok, Â In the link you provided, Â http://www.arcticspas.com/downloads/warranty/Arctic%20Spas%20Warranty%20English.pdf
Page 2 Section Disclaimers, Last sentence. Â
 IMHO this is a cap.  Please correct me if I am wrong.
And if "Insufficiently prepared" means out of level, why say it? Â It is stated in the warranty as "Insuffieiently prepared or unlevelled ground" Â "Insufficiently prepared" is not necessary (as it is vague) if it means unleveled ground. Â Is "insufficiently prepared" intentionally vague? Â Because "Unlevelled Ground" is not vague.
Sorry if it seems I am coming at you, this is how I "roll" Â and yours is the only brand that I have not had the opportunity to grill a sales person in a face to face meeting about. Â So thanks for playing.
First of all I have a "few" issues with your [glow]novel.[/glow] Â
:o  ::)  ;D
that shaft seal must be a touchy subject around the Artic camp
I have issues with your [size=14][glow]novel[/glow] [/size]. Â
This thread is great!
Term, I think that is the most disturbingly hillarious clip I've seen in awhile. Thank you. ;D
Bubba did some research and you called his post a NOVEL. Seems a bit touchy to me. Â ;)
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I know I said end of story, but I had some free time after selling two spas this morning.
I know I said end of story, but I had some free time after selling two spas this morning.  Great News, I Sold a car today... You found disclaimers in all 72 pages???  :(
I did some homework as well, and after reading the post that goarctic posted about the hot springs owners manual, here is what I found:
http://www.hotspring.com/cgi-bin/download.cgi?c=3&f=pdfs/OwnersManual_2008.pdf
Arctic lists ALL of their disclaimers in their warranty. Everything that one needs to know about the warranty is clearly spelled out IN the warranty. This isnt true of the Hot Spring Warranty. In the HS owners manual,  there are many dos and don’ts listed that follow up with the words "not covered under warranty"  This really isnt about HS or Watkins for me, but if you have examples, I would like to read.
Why are those not disclosed under the warranty itself since some appear to be nitpicking warranties today. They are in fact listed in the attached owners manual all throughout if you take the time to read it too. Â I am not nitpicking, I dont think, just asking questions about what I see in the Arctic Warranty.
I will admit though that the two page Arctic warranty was a lot easier to read than thumbing through the Hot Springs 72 page owners manual to find the disclaimers.
Page 2 Section Disclaimers, Last sentence. Â Quote:Can you explain this to me? Â
"Arcric Spas warranties are limited to a maximum amount of moneys received by Arctic Spas with respect to the sale of the spa." Â IMHO this is a cap.
I sold two to two today, too! :D
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(http://i20.photobucket.com/albums/b206/EastTexasSpa/1205150004013.gif)
Wow, seven this week by my count! Â Selling about 400 a year. Â Not to shabby!
It has been a good week thus far. Â I didn't sell anything Wed or Thurs (nobody even came in :'(). Â I actually forgot about the 2003 Highlife I sold for one of my customers Tuesday, so it's really 8 (I don't make any commission on it, I just did it to help my customer).
And the week ain't over yet! :D
Term
Term, Â ;D ;D ;D ;D ;D
This just made EVERYONE's day here!
Simple entertainment for simple Friday minds. Â
Thank you.
Ultimately, I would say the dealer providing your warranty service is a more important factor in choosing a spa. A dealer who goes the extra mile with a warranty with a large number of disclaimers is worth more, IMO, than a warranty with less disclaimers backed by a dealer with poor service.