Hot Tub Forum
Original => Hot Tub Forum => Topic started by: AstaLaVista on December 12, 2007, 10:03:30 am
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The tech came out yesterday to FINALLY fix my Hot Spring "popping panel" issue. They set a screw in each corner on the panel. Now granted the screws are grey... but come on.... is that really an acceptable fix for a brand new tub???? The tech was nice enough to also fix my back cover buckle that was broken.... and latched it...and forgot to tell me that he fixed it. ( I was at work when they serviced it ) I found out he fixed it by hearing a loud "SNAP" when I put my cover back. ( I didn't think it was latched as it was broken...so no need to go to that side of the spa right?? LOL )
Hmmm not sure if I am happy right now.
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Truthfully, Asta.....
If I wanted exposed screws on the outside of my tub panels, I would have bought a costco tub. If it were my new tub, I would have made sure that the dealer knew from the git-go that exposed screws were not acceptable to me, as I stated in your earlier thread. But, that's just me....
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vista......i am not there, obviously. I originally thought it might be a problem with the first set of screws having stripped out. But your later posting pointed toward a frame that wasn't properly aligned. If you have a frame problem, a portion that is warped or not flush, then screwing down the cabinet with longer screws isn't really acceptable. If the frame is still warped out of alignment and now has the cabinet screw down over that problem, it won't be too long before your problem reappears. Eye ball the panel segment where you thought the frame poked out and see if it is smooth and like new.
vista between you and me, you are too nice. if i was your dealer, i'd have assessed the problem personally. Customers in Florida are fairly, or unfairly aggressive, and would be demanding a new tub. If the repair job didn't restore your cabinet to pristine factory condition, then you have perfect grounds for a new tub. those are my editorial thoughts......do what you are comfortable with.
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Vista - that would be unacceptable to me (maybe I'm unreasonable....I don't tend to think so). I would be upset even if it were just the panels that were the problem and that was their solution. I wouldn't want exposed screws on my brand new tub. That's my 2 cents.
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if the frame is not 100% right i would get a new tub
yeah it may be a pain in the A$$ for the dealer to fool with
but hey thats not your problem, you deserve what you paid for
which is a 100% perfect hot tub, anything less is unacceptable
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Unacceptable. Period.
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That was my thought as well... I am just so used to being a B...tch at work... that I must over compensate outside of work. :-/ Thank you for the advice.
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Asta, could you post pics of the "fix"? I feel your pain on dealing with things like this. It's so hard to know if we are asking for too much or too little from someone. Best of luck getting things resolved to your satisfaction.
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You got a thank you call from Jim, the owner of Mainely Tubs. This is your opportunity to call him and see how he will help.
I find it hard to believe you got a factory approved fix given your situation. The least they can do is offer you compensation for a spa clearly not up to Watkins standards.
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You got a thank you call from Jim, the owner of Mainely Tubs. This is your opportunity to call him and see how he will help.
I find it hard to believe you got a factory approved fix given your situation. The least they can do is offer you compensation for a spa clearly not up to Watkins standards.
Yes, I just called Jim and explained all to him... as I have not dealt with him directly on this issue. Don't get me wrong.. there are screws there but the panels do feel and appear flat/flush. What bothers me the most is they did not do what we agreed on. Other than this cosmetic issue... I love my tub...and have been happy with Mainly tubs... I dont' want to have to be "that" person.... I might like it. ;D
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( I was at work when they serviced it )
I would definitely call. Since you were not at home the tech may have simply screwed the original/messed up panel in place until he gets out there with a new panel to install properly. Or he could have done that fix because it was easier than fixing it properly and your call is needed to let them know that's not good enough. Either way, call and ask when the permanent fix will be completed.
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I would definitely call. Since you were not at home the tech may have simply screwed the original/messed up panel in place until he gets out there with a new panel to install properly. Or he could have done that fix because it was easier than fixing it properly and your call is needed to let them know that's not good enough. Either way, call and ask when the permanent fix will be completed.
I dont' think that is the case.. he left a note.... and SCREWED every panel! ( so he would not have to come back... no more problem?? lol)
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Asta, could you post pics of the "fix"? I feel your pain on dealing with things like this. It's so hard to know if we are asking for too much or too little from someone. Best of luck getting things resolved to your satisfaction.
If I am home before dark :-/
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I just got off the phone with the owner ( he returned my call pretty darn quick I might add ) They are going to order all new panels for me ( that have properly kiln dried wood - which is what is one the back of the panel and the problem on this unit ) They are making out the work order for April 1st so that the weather will be warmer... .I certainly don't have a problem with that fix! sounds fair!
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New Panels! As it should be!
Good job, Asta.
For some reason, I'm happy about this, too!
Rich
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The new panels should be all you will need. This issue for Hot Spring has not been a spa frame issue, but rather, a panel issue.
Its not too likely many manufacturers would replace an entire spa for problems on the panel.
I was calling on a spa guy one time when a customer came in just as mad as could be. You see, his spa never worked correctly from day one and now he demanded new spa. He was quite adamant about it and very loud.
As the owner spoke with him, it turns out his stereo didn't work. I guess a screw was supposed to be removed before inserting a CD into the stereo. The installer forgot to do that. Then, the stereo "ate" a CD. So, he had issues from day one with his stereo. Yet, he demanded an entirely new spa because his didn't work. Now, the pumps, jets, heaters, water fall, etc all worked. He just had a defective stereo. No way he was going to get an entirely new spa for that.
Not that this is the same issue as yours, Asta, just thought I'd share a story.
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Good luck trying to return a brand new car and get another brand new car after you discover any number of 'normal' new car problems and we are paying a heck of a lot more for a car!! In this case looking the tub over when it was delivered wouldn't turn up the problem...kind of like with a new car...
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I agree with both of you.... it is not even arguable. New panels are satisfactory. replace the faulty part.... don't screw it... so to speak :-?
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I'm glad it worked out for you AstaLaVista. This is the reason why you buy a reputable brand. Take Care................