Hot Tub Forum
Original => Hot Tub Forum => Topic started by: Mainer on May 31, 2007, 08:00:29 pm
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Talk about a nightmare. Emptied my tub yesterday, only to find a 2 inch crack in the shell while washing it down. This is a 8 month old Caldera Tahitian. Took pics and brought them to the dealer. Said they would replace the spa a.s.a.p. Haven't heard from them yet today. I've got a funny feeling its going to be a while getting a tub to Maine from California. This also means That I have to tear down one of my deck railings. 8 months, one 2 speed pump, and 1 shell. I don't have a warm feeling about the quality of these tubs. Wonder what will be next?
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That sucks. Dealer in Lisbon? If so you will need to stay on them to get this resolved...
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Bummer. :(
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That sucks. Dealer in Lisbon? If so you will need to stay on them to get this resolved...
You got that right!!!!
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*waiting for a nightmare story*
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*waiting for a nightmare story*
Whats that supposed to mean?
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Just what it says.......... bring on the nightmare story. ;)
From what I've read so far, you had a pump replaced, for free under warranty, and a looooong time ago, yesterday, you found a crack in the spa, that I don't think is currently effecting the operation of the spa, that you seem to be upset hasn't been repaired yet, that will apparently get you a new spa, for free under warranty.
You had the misfortune of having a serious problem, that appears will be taken care of under warranty, where's the nightmare? Welcome to life...... and ah, life could be a WHOLE lot worse with some other brands of spas.
It'll get fixed, relax.
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Just what it says.......... bring on the nightmare story. ;)
From what I've read so far, you had a pump replaced, for free under warranty, and a looooong time ago, yesterday, you found a crack in the spa, that I don't think is currently effecting the operation of the spa, that you seem to be upset hasn't been repaired yet, that will apparently get you a new spa, for free under warranty.
You had the misfortune of having a serious problem, that appears will be taken care of under warranty, where's the nightmare? Welcome to life...... and ah, life could be a WHOLE lot worse with some other brands of spas.
It'll get fixed, relax.
When I spend 8,000.00 on a brand new item, I would expect quality. Seems nowadays that quality control is hard to find. Not just with my tub, but with everything. Just irritating, thats all. BIll
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Mainer,
I have never been one to say nice things about the watkins companies. That being said, you are about to see what a "great" company does when products go bad. They will get you a brand new spa. In fact you will get an 07 model and will not have to pay extra for it. You should see this as an inconvience, not a tradgety. Consider yourself lucky to have purchased a spa from a quality company
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"Irritating" I almost understand, it was "nightmare" I didn't.
The spa you have continues to work just fine. At some point, hopefully soon, you'll get a new, newer spa, at virtually no cost. Sounds like a winning situation to me. Though, you may be without a usable spa for a day or two.
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re: what nightmare?
Ummm I believe this ludicrous statement has to take the cake!
Mainer....sorry about your nightmare....gosh what a pain in the ass.
But like some of the others have said.....you'll probably be taken
care of because Watkins didn't get their huge fan club by screwing
their customers.....it will be fixed with a sincere apology.
Just have to chalk it up as "water under the bridge" and move forward.
Keep us informed about your progress.
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Obviously, as the replies are suggesting, this is unfortunate, but far from a "nightmare". Maybe that one was a lemon and the replacement will be fine for many years. I do understand your frustration and questioning the quality, but I don't know of ANY manmade product that may not require repairs or total replacement (if the company stands behind their product) if it fails. It's human nature to throw up your hands and question the "quality" when you have experienced a couple of repairs. If shell failure happened frequently, the manufacturer couldn't stay in business.
Caldera isn't my favorite spa but I'm sure you'll get looked after. Don't sweat the small stuff as the spa is still functional...
Steve
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Zep:
I'm with you 100% on this. And, with all due respect, Dr. Spa, since Mainer is living it, he is in the best position to describe it as a nightmare if he feels that way. You have to admit that he has had a run of pretty bad luck with this tub. A pump I can see, but a cracked shell? That is a pretty catastrophic failure. (Dr. Spa will love that word! ;D)I wonder what caused it?
Mainer:
I think you will be ok since you chose to go with one of the major manufacturers. I am a two-time Watkins owner (no shell cracks yet!) and I am sure they will take care of you. Still though, sorry it had to happen to you.
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I don't think anyone feels it is exceptable and it's not something that happens often but a REAL nightmare is a week past warranty and the shell cracks, the spa is inside the house and a wall needs to be taken down to get it out and their local dealer closed down yesterday.
Not, there is a shell failure and they are replacing it for me... :-/
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I don't think anyone feels it is exceptable and it's not something that happens often but a REAL nightmare is a week past warranty and the shell cracks, the spa is inside the house and a wall needs to be taken down to get it out and their local dealer closed down yesterday.
Not, there is a shell failure and they are replacing it for me... :-/
What this all gets down to is everyone who has a spa in their yard has a sample of one statistically.
If it is a problem spa (this issue wouldn't have been seen during manufacturing) does that mean the manufacturer has poor quality control and should be avoided? Obviously any brand will have a few problem spas and the particular owners of any problem spa won't be happy to be the ones to have those spas.
If it has been flawless does that mean it is a high quality brand and others should look to purchase that brand? I've heard that many times with brands that have less than stellar reputations where you see a response from someone like "No that is a great brand, I know because I have one with no problems".
I wouldn't be happy if this was my spa but it can happen. The key is to get the issue resolved (in a timely manner though it can take some time) to get the customer whole again.
As far as a nightmare goes, the nightmare begins when the dealer says they won't replace the spa or they want to charge for something or ....
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Ain't THAT the truth! Well said!
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What this all gets down to is everyone who has a spa in their yard has a sample of one statistically.
Statistics....
Do you what's great? The murder rate in Dallas was the lowest in 40 years (15 per 100000).
Know what sucks?
Being one of those 15. ::)
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Statistics....
Do you what's great? The murder rate in Dallas was the lowest in 40 years (15 per 100000).
Know what sucks?
Being one of those 15. ::)
I wonder if any of those 15 were spa dealers with customers who got a crack in their tub? ;D
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but a REAL nightmare is a week past warranty and the shell cracks, the spa is inside the house and a wall needs to be taken down to get it out and their local dealer closed down yesterday.
Not, there is a shell failure and they are replacing it for me... :-/
;D ;D Even I couldn't come up with an example that good. But, you forgot, the spa is on a second floor and the leaking caused the antique ceiling imported from Italy in the living room below to collapse (I actually saw a situation like this almost 20 years ago).
I was thinking, the dealer said you could put it on gravel, the shell cracked and the manufacturer said they specifically say gravel is unacceptable and void your entire warranty.... Or some of the past T-spa stories many of us have head about.
The shell cracking, and the manufacturer saying, "well crap, we'll get a replacement out to you as soon as we can", is NOT a nightmare.
As far as catastrophic (a fine word indeed), yes, it is approaching what might be described as catastrophic failure. APPROCHING (see Steve's fictional story).
Look, from the description given, this doesn't appear to be a big deal from where I sit. A crack was discovered, the dealer informed, and then told they'd get him a replacement spa ASAP. Ok, so a railing has to be taken apart to get the old spa out and the new spa in. So wait for the call from the dealer that the new spa is here. Set up a delivery date. Go to work in the morning and come home to a new spa. Where's the nightmare?
I spent 4 years acquiring a new international customer. Finally got an order from him. Literally the day I get a 6 figure deposit, one of my main machines goes down. The parts I need to repair it are going to take 6 weeks to fabricate. My contract with the customer call for the order to be shipped within 6 weeks of receiving the deposit. THIS, is a nightmare.
Same scenario, but the parts can be next day'ed to me and the machine is up and running in a day or 2. THIS barely qualifies as an inconvenience.
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Or your spa shell cracks, and you call the internet dealer in Colorado who tells you that you are too stupid to really take care of a spa, therefore this is all your fault, discover there really ISN'T a waranty, and are directed to a website to listen to some really, really, really, crappy band music.
That my friends, would be a REAL nightmare.
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Mainer - I'm on your side here. It would be a nightmare to me too. After paying 8K for a product, I would expect it to last for a long time. Thankfully it happened under warranty but the inconvenience part of it is the part that s*cks. I went through my own tub nightmare when Marquis tried to pass of a wet test floor model tub as a brand spanking new one from the factory. They picked the wrong customer to try and screw over. Anyway....to me that was a nightmare to someone else, that might not be that big of a deal. Most people on here are Watkins supporters so they will downplay anything that might go wrong with one of their products and make you feel like an idiot for bringing it up. ::)
Good luck and thankfully Watkins stands behind their warranty and product and you'll be soaking in a brand new tub before you know it......I hope!!!!
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Or your spa shell cracks, and you call the internet dealer in Colorado who tells you that you are too stupid to really take care of a spa, therefore this is all your fault, discover there really ISN'T a waranty, and are directed to a website to listen to some really, really, really, crappy band music.
That my friends, would be a REAL nightmare.
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Or he sends you to the Original equipment manufactuer....shell cracked? Really, you're gonna need to call Julio at Pheonix Spa...better brush up on your spanish. ;)
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"After paying 8K for a product, I would expect it to last for a long time."
There's no reason to think that the replacement spa wont last for many years.
"Thankfully it happened under warranty but the inconvenience part of it is the part that s*cks. "
"inconvenience" yes. It's the "nightmare" I don't agree with.
"I went through my own tub nightmare when Marquis tried to pass of a wet test floor model tub as a brand spanking new one from the factory. They picked the wrong customer to try and screw over."
WHO'S TRYING TO SCREW over Mainer? the dealer already said they'd get him a brand spankin new spa as soon as possible.
"Anyway....to me that was a nightmare to someone else, that might not be that big of a deal. "
Well, I think to anyone your experience would be rightfully considered a "nightmare".
"Most people on here are Watkins supporters so they will downplay anything that might go wrong with one of their products and make you feel like an idiot for bringing it up. ::)"
WTF? There's a warranty issue. It happens to EVERY company. The company is taking care of it. Sh*t happens to everyone and THIS is the kind of thing that can make a company shine (or eventually file bankruptcy). From where I sit this looks like they're taking care of business (so far) as best as it can be done.
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Or he sends you to the Original equipment manufactuer....shell cracked? Really, you're gonna need to call Julio at Pheonix Spa...better brush up on your spanish. ;)
Sorry, but Julio had an unexpected, all expense paid trip back to Mexico this morning. (La Migra) Better you should brush up on your DIY hot tub repair skills. Bondo kits are on sale this week at the auto supply store. Ace is the place.
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WHO'S TRYING TO SCREW over Mainer? the dealer already said they'd get him a brand spankin new spa as soon as possible.
I never said anyone was trying to screw over Mainer just telling him that they tried to screw me over.
WTF? There's a warranty issue. It happens to EVERY company. The company is taking care of it. Sh*t happens to everyone and THIS is the kind of thing that can make a company shine (or eventually file bankruptcy). From where I sit this looks like they're taking care of business (so far) as best as it can be done.
I understand that and that's why I said they will stand by their warranty and product. My point was that if someone came on here and said that they had a crack in their shell and it was any other brand other than one owned by Watkins, most people on this forum would be singing a different tune and not go on and on about what a "real" nightmare is in their eyes. That's all.
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It is a nightmare...for the customer, the dealer and the manufacturer. Ideally spa shells do not crack.
The customer has to deal with the inconvience, frustration and sometimes expense when the spa is being traded out. Same with the dealer, who gets partially reimbursed, not enough to cover the cost of the trade out. The manufacturer has to provide a new spa and pay for the shipping both ways. When refurbished it can be sold, but not for enough to cover all expenses.
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I'm sorry, but my response would be exactly the same, no matter the brand, under the circumstances described.
Now would any other brand appear to make it so easy? That I don't know.
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Now would any other brand appear to make it so easy? That I don't know.
Fortunately I can't answer that and I hope I never experience it to know if Artesian will make it so easy.
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FOR THE RECORD;
I'm not a huge fan of the Watkins products and hype surrounding it but feel they will look after the situation given their history. I give a rats a$$ who the manufacturer was... :P :)
Steve
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Okay, here's a question. Under the Caldera warranty, can't the dealer just repair the shell? The warranty on their web site says that "Watkins warrants the interior acrylic surface material of the Utopia, Aquatic Melodies or Paradise Series spas to be free from defects in material and workmanship for seven years", so we know it's covered. However, under "Warranty Performance" it states that "Watkins or its Authorized Service Agent will repair any defects covered by this warranty." That makes it sound like they could just repair the crack, rather than replacing the tub.
If that is the case, the dealer could take Mainer's tub, and spend a couple of weeks repairing the shell, & he'd be without a tub the whole time (loss of use of the tub during repair is not covered under warranty). I'm kind of with Doc on this one, but if I had to tear up my deck railing and then lose an 8-month old tub for several weeks for repair, I'd be pretty ticked - maybe not a nightmare, but definitely in the "bad dream where you're running around in your underwear" category. The dealer would certainly lose any repeat business or referrals from me if that happened.
However, if the dealer is going above and beyond by replacing the tub, I'd say that's a pretty good deal.
Now here's the next question- is the new tub under warranty beginning with the new installation date, or is it still considered "warranty work" under the old tub's warranty? That might be something Mainer wants to make clear with the dealer: otherwise, you just KNOW something will go wrong during that eight month gap several years from now.
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Okay, here's a question. Under the Caldera warranty, can't the dealer just repair the shell? The warranty on their web site says that "Watkins warrants the interior acrylic surface material of the Utopia, Aquatic Melodies or Paradise Series spas to be free from defects in material and workmanship for seven years", so we know it's covered. However, under "Warranty Performance" it states that "Watkins or its Authorized Service Agent will repair any defects covered by this warranty." That makes it sound like they could just repair the crack, rather than replacing the tub.
If that is the case, the dealer could take Mainer's tub, and spend a couple of weeks repairing the shell, & he'd be without a tub the whole time (loss of use of the tub during repair is not covered under warranty). I'm kind of with Doc on this one, but if I had to tear up my deck railing and then lose an 8-month old tub for several weeks for repair, I'd be pretty ticked - maybe not a nightmare, but definitely in the "bad dream where you're running around in your underwear" category. The dealer would certainly lose any repeat business or referrals from me if that happened.
However, if the dealer is going above and beyond by replacing the tub, I'd say that's a pretty good deal.
Now here's the next question- is the new tub under warranty beginning with the new installation date, or is it still considered "warranty work" under the old tub's warranty? That might be something Mainer wants to make clear with the dealer: otherwise, you just KNOW something will go wrong during that eight month gap several years from now.
Great points. I believe one could almost guarantee that Caldera will replace the spa. I don't think the dealer would take the hit or have to. Generally the new tub would be under the "old" tub's warranty.
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I've been reading this thread and the one thing that hasn't been mentioned is if it is being replaced is there going to be a charge to do it. There was a poster on here a while back that haa Hot Springs that was replaced and the dealer and Watkins got another $800 (I think) because the new tub had more features and therefore cost more. This is something that I would want cleared up.
I would say that so far other than maybe getting a lemon, which can happen with anything, the dealer has been taking care of things. Probably as a owner, it can be considered somewhat of a nightmare but hopefully it will be taken care of and the new tub will be trouble free. What is considered "not a big deal" to one person may be "hell" to another - my wife gets upset when my jets break and swears I got a POS; I just call the dealer and have them replace them. I also have a set of jets for when the warranty expires which was provided by Artesian. Blowing off someone as over reacting is wrong in my opinion, this might be causing more stress in this person's life that he/she doesn't need at this moment.
As far as the warranty, I would think that the replacement has the remainder of the original warranty, that's how it usually works
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However, if the dealer is going above and beyond by replacing the tub, I'd say that's a pretty good deal.
Now here's the next question- is the new tub under warranty beginning with the new installation date, or is it still considered "warranty work" under the old tub's warranty? That might be something Mainer wants to make clear with the dealer: otherwise, you just KNOW something will go wrong during that eight month gap several years from now.
Its the manufacturer's warranty, not the dealer's. The manufacturer is going beyond and replacing spa.
The manufacturer will make it clear to Mainer (perhaps through the dealer) that the warranty continues from delivery of original tub.
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Its the manufacturer's warranty, not the dealer's. The manufacturer is going beyond and replacing spa.
The manufacturer will make it clear to Mainer (perhaps through the dealer) that the warranty continues from delivery of original tub.
Well, here's the original post: "Emptied my tub yesterday, only to find a 2 inch crack in the shell while washing it down. This is a 8 month old Caldera Tahitian. Took pics and brought them to the dealer. Said they would replace the spa a.s.a.p. Haven't heard from them yet today. I've got a funny feeling its going to be a while getting a tub to Maine from California."
Based on that, I got the impression that the dealer was going to replace the spa no matter what- that the dealer hadn't even contacted Watkins yet. Mainer was supposed to hear back today as to Watkins' response. I assumed the dealer was going to make it right w/ Mainer either way. I guess that's why I had a more positive view of what the dealer was doing to help Mainer out. I could be wrong.
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Hey Guys, never thought this thread would get this long. Anyway, I ended up calling the dealer today since they hadn't gotten back to me. The woman told me she couldn't get through to the company. Ya right. Well she did call me back this afternoon telling me that she did e-mail the pic of the crack. Now she is waiting for a response. My guess is that they will try to replace my tub with the same 07 Tahitian. Hopefully they got the same type left over at the factory. I think the 08's are out now. I will not settle for a refurbished tub, period. Bill
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Hey Guys, never thought this thread would get this long. Anyway, I ended up calling the dealer today since they hadn't gotten back to me. The woman told me she couldn't get through to the company. Ya right. Well she did call me back this afternoon telling me that she did e-mail the pic of the crack. Now she is waiting for a response. My guess is that they will try to replace my tub with the same 07 Tahitian. Hopefully they got the same type left over at the factory. I think the 08's are out now. I will not settle for a refurbished tub, period. Bill
'08s are not out. They should get you an '07. What color is yours, shell and skirt?
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'08s are not out. They should get you an '07. What color is yours, shell and skirt?
The skirt is grey, and I think the shell is maybe sterling Kinda white with blue grey swirls. It has the stainless rings around the jets, and the lighting. I'd have to look at my slip to make sure what the shell color is. If I'd know how to post a pic from my camera, I'd post a pic of the shell and crack. I really have this set up nice on a cedar deck.
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If I'd know how to post a pic from my camera, I'd post a pic of the shell and crack. I really have this set up nice on a cedar deck.
For directions on how to post pics, click on this link.
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1164600790/0
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For directions on how to post pics, click on this link.
http://www.whatsthebest-hottub.com/cgi-bin/yabb/YaBB.pl?num=1164600790/0
Thanks, Bill
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Thanks, Bill
Your welcome Bill.
If you have any troubles just let me know and I'll try to help.
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Hey Guys, never thought this thread would get this long. Anyway, I ended up calling the dealer today since they hadn't gotten back to me. The woman told me she couldn't get through to the company. Ya right. Well she did call me back this afternoon telling me that she did e-mail the pic of the crack. Now she is waiting for a response. My guess is that they will try to replace my tub with the same 07 Tahitian. Hopefully they got the same type left over at the factory. I think the 08's are out now. I will not settle for a refurbished tub, period. Bill
Unfortunately I'm not surprised the dealer did not get back to you. Their reputation is poor to say the least.
Stay on them every day and don't accept anything but a new tub!
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WTF? There's a warranty issue. It happens to EVERY company. The company is taking care of it. Sh*t happens to everyone and THIS is the kind of thing that can make a company shine (or eventually file bankruptcy). From where I sit this looks like they're taking care of business (so far) as best as it can be done.
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Doc, You want my nightmare? A friend asks me where he should buy a cover for his hot tub. I tell him I am a member on a great forum and everybody supports a great store for covers and chemicals. He calls and orders a cover for his tub. Credit card gets charged and 6 wks later he is calling for his cover. He is told they lost the order and will have to reorder and he should see in 4-6 wks. 6 wks later he calls again and is told the cover is shipping that week. 2 WKS later he finally tracks down the trucking company and gets his cover. Would you consider this a nightmare or just poor customer service? Maybe this falls under your(s---) happens!! Whatever it is, to my friend he is not happy and won't be referring any other customers.
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The skirt is grey, and I think the shell is maybe sterling Kinda white with blue grey swirls. It has the stainless rings around the jets, and the lighting. I'd have to look at my slip to make sure what the shell color is. If I'd know how to post a pic from my camera, I'd post a pic of the shell and crack. I really have this set up nice on a cedar deck.
Those are standard colors. If all goes well they should start making your spa next week. 8-)
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Stay on them every day and don't accept anything but a new tub!
I believe that they do have the option to repair or replace as stated in the warranty and as DP mentioned. Depends on the severity of the crack. Acrylic repairs can be tough and I've only seen a handful of decent repairs at the factory level. I'm curious to hear how this gets solved and we're pullin for ya!
Steve
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thearm;
Am I correct in assuming this was one of our covers? :-?
Thank you for bringing this to my attention. It's unfortunate, but sometimes I'm not informed of the "sh#t happens" incidences and therefore can't work at improving company policies and make employee changes to prevent things like this from ever happening in the future.
Do you know, when did this happen, as it may be an issue we've already corrected with some personnel / policy changes.
Also, can you PM me the full name of the person under which the cover was ordered? I need to research the exact detailed specifics of the "incident" in order to make any policy changes to prevent this from reoccurring (assuming it hasn't already been addressed).
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Isn't it great that when something goes wrong that people inform you and allow you to improve on areas where there may be issues so it doesn't happen to someone else? Very thoughtful! Much better than just whining about it. I wish more people would speak up to the right person who has the ability to correct these types of complaints!
Steve
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He calls and orders a cover for his tub.
Credit card gets charged and 6 wks later he is calling for his cover. He is told they lost the order and will have to reorder and he should see in 4-6 wks.
6 wks later he calls again and is told the cover is shipping that week.
2 WKS later he finally tracks down the trucking company and gets his cover.
Still researching this............. You've got a 14 week time line listed
It looks like the order for the cover was completed by your friend March 29. 14 weeks would mean that the cover should be delivered July 5............. 4 weeks from now. ;)
So far, our records show (and I am still looking into this);
The cover was ordered online March 27. It was ordered via "will call in with credit card number". The customer called late the 28 with the credit card number. We emailed the order to production the morning of the March 29th.
Apparantly the email never went through due to the mail server of our internet provider being in the middle of "imploding". We've since implemented a double confirmation policy to assure this kind of fluke doesn't happen any time in the future.
Our records show we resent the cover to production on April 23. This is less than 4 weeks later (not 6). Our records also show the cover was then shipped out May 1 (one week later, not 6).
As I said, I'm still researching this. But I show the original internet order dated 3/27 (with notations of the customer calling in the CC number 3/29) and the invoice from my shipping company dated 5/1 for the cover.
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Still researching this............. You've got a 14 week time line listed
Doc,
The time line is what I was told by customer. I have no way to verify other than what he said. It sounds like you have found a solution to the email getting lost and I commend you for that. The point is the customer felt like he was having a nightmare and he is the one that is relating the story to others. Unfortunately what is to some is just a little hipcup, to others it is a real pain in the behind. Thnak you for looking into this issue and shedding some light on it. As I said before I have ordered from you without any problems and will continue to do so in the future. But without interacting on this forum I probably wouldn't, based on this friends experience.
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Just wanted to give an update. Just got a letter from Watkins stating that although they could have repaired the tub, they are sending me a new one . took about a month but I got results. They initially wanted me to send my cracked tub to them for inspection then possibly send me a new one. I told my rep that it was unacceptable, that I wouldn't go without a tub for the 1-2 months. I also reminded my dealer that they represented watkins, had already sent their rep over to determine that I did not cause the crack, and that should be sufficient. They agreed, and 2 days later notified me that when the new tub arrives, they will then swap them out. Should take a couple of weeks. Later, Bill
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Nice to hear that they will take care of you.
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Why is it every time I see a cracked spa people think they deserve a new one. All manufactures warranties state to repair. For fiberglass backed shells a crack is nothing more than an aesthetic problem that is easily remedied, for the ABS shells a crack will cause a leak but nevertheless it is a simple repair.
You only deserve what the warranty states.
To me a crack in a shell is equivalent to a scratch in a car, you would not ask for a new car if it had a scratch would you?
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When you have a scratch in your car they don't send it away for 1-2 months.
I'm not familiar with the repairing of spa shells but if it was something that could be done on site or even at the dealer in a few days, I think you'd have a good analogy.
Now I'm curious to know if this 1-2 month repair for cracked shells is common practice? What do you dealers do when this situation arises on one of your tubs?
I personally think that Mainer went about this right way. I know I wouldn't be happy if I was without my tub for that long for something I had no control over. At very least, I would think that the dealer/manufacturer would give you a temporary spa while yours is being repaired. Afterall, that's what most car dealerships do...... ;)
Thanks,
Chad
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May
Why is it every time I see a cracked spa people think they deserve a new one. All manufactures warranties state to repair. For fiberglass backed shells a crack is nothing more than an aesthetic problem that is easily remedied, for the ABS shells a crack will cause a leak but nevertheless it is a simple repair.
You only deserve what the warranty states.
To me a crack in a shell is equivalent to a scratch in a car, you would not ask for a new car if it had a scratch would you?
Maybe 8 grand is nothing to you, but it certainly is alot of cash for me. You sound like a salesman. I'm not. I expect a product to last, defect free, longer than 8 months. Bill
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I'm with you on this Mainer. I had a crack in my 3 day old $14000 tub ($cdn) a couple of years back. I too was devastated. My freshly built pergola had to be dismantled in -20C and a crane brought in to R and R at my expense. Not a tragedy in the grand scheme of things, but certainly not something that left a warm and fuzzy feeling either. If the tub was a year old, I may have felt differently, but it wasn't. The dealer completely agreed, and so did Sundance as it turned out. They did what they felt was right given the circumstances and I got a new tub with little hassle. If I bought a new Ferrari and noticed a small dent a day or two later, I don't think bondo would do it for me...
My two cents.
SB
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how big was the crack? I noticed what looks like a scratch on the bottom of mine. Could it be a crack?
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The crack was approximately 4" long, and the two sides had shifted making it easy to "feel". It was probably there when the tub was installed, and I noticed it 3 days later while in the tub with the jets off in daylight.
Steve
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Well the nightmare is over. Caldera came through, with a little persistance on my end, with a brand new 07 Tahitian, with updates. It was delivered and fired up today. Life is good! Bill
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Glad to hear everything turned out better than expected....persistence pays off! Enjoy your new tub!!
--renee
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Well the nightmare is over. Caldera came through, with a little persistance on my end, with a brand new 07 Tahitian, with updates. It was delivered and fired up today. Life is good! Bill
great company :) :) :) 8-) 8-) 8-) glad it worked out for you Bill
John 104 degrees