Here's the story:
Two months ago, the late Roger Falcone sold a Jetsetter to an aging hippie couple. They had previously owned a HotSpring Spa in the early 80's and bought another in the 90's in Florida. They picked out a Sterling Marble shell and were given a $395 CoverCradle as their accessory. Everyone was happy.....and then we delivered the spa.
The customers said that the GFCI plug was too difficult for the wife to plug in. Our guys put a new plug on. It was still too difficult for her to plug in, but they would live with it.
We filled the spa. Their water was dirty. They insisted we drain it and refill it. We did and it was still dirty. They insisted we drain it and refill it again. We did and it was still dirty. We told them the filtration would take care of it and we could not remain with them because we had other deliveries.
During this time, the boss's teenage son attached the CoverCradle to the spa. The customers signed the paperwork stating we had delivered the spa that had been agreed upon. We left. Then came the weekend.
The following week, the hippies came to our store and demanded a refund. The reason? The Sterling Marble shell did not have enough gray in it. They also wanted the cheaper coverlifter (CoverMate- $225). Also, they had hosted a party over the weekend and the spa was dirty so give them their money back.
The boss told them no, but I will give you this brand new Jetsetter sitting in our showroom providing there is enough gray in the shell and we will put a CoverMate on the spa. The hippie lady said that the shell had enough gray and that would be acceptable. Everyone was safisfied......until....
The hippie lady and her husband came to the store enraged because we delivered her an UNWRAPPED spa (the very same spa she picked out in the showroom). My boss asked her "Which time?" This is when old hippie guy got mouthy and said that the spa had been written on with crayons and he started cussing in front of my boss's other teenage son. The boss said "We don't have crayons and we don't draw on the spas. I am sorry you're not happy and I want to get this resolved, but Roger passed away yesterday and I am helping to make funeral arrangements."
Hippie dude says "$LKR you and ^*^%* Roger and give me my GD money back!"
Wrong thing to say to a 6'5" 270 lb man who hates hippies anyway, but he just looked at him and said "You are evil, you are vulgar in front of my son, and you are crooks...get out of my store before I call the police."
Old hippie dude says he's going to the tv people, the newspaper, and he's going to put posters on his truck saying don't do business with East Texas Spa. My boss handed him a stack of brochures and says "Here, use these!"
They left, but it ain't over because today....they came to see me....
To be continued....
Terminator
