I jumped right to the end here. Marquis may be a great company, but they along with my dealer and the eastern Canadian sales rep have been either very slow to respond or non responsive to any of my issues of which there have been few. Have them guarantee in writing that you are getting a full foam and not a just about full foam tub wher some main arterial hoses are left uninslated. Although my service issues are mostly to blame on the Canadian rep and my dealer who flat out lied to me during the sale (hard to believe - EH!), Marquis has not come good on resolving my issues, and yes, they too are responsible.
During the sale, I asked my dealer who is 45 Minutes from my house if distance was a problem.
His reply was that Marquis paid him $85.00 USD per hour for service including travel - no problem at all.
I had a thigh jet with low flow and reported it right after the sale (in May, 2005) and said that it was no hurry, wait til the fall after pool season.
Repair was made in March 2006 after me raising my voice which I hate to do.
An air jet that would not shut off completely on my heating side of the tub that I found and reported in October, 2005 and first repair attempt was made in January 2006 and final repair in March 2006.
Found the missing foam problem in March 2006 during the thigh jet repair of which I did as much as the service guy did. I asked the dealer to have a foam kit sent to me and I would do the work myself, no big deal, squirt foam, shave smooth, install skirt. Again stupid me, Summer was coming and I said no hurry, get it to me by September. I call in late August, a few times in September, more in October. The foam kits, (2) showed up in time for a nice chilly install in mid October, boy was I pissed as I did it myself. As it turns out these kits are available at the local Rona (like Home Depot but Canuck version)
So I asked Marquis to credit me for my lost heat from my non full foam tub (about $150.00 CAD). I also asked for around 2 hours for my time at $85.00 USD and I never did get a reply from Marquis at this point.
I was initially dealing with Jeff Shaw and I got passed over to Nathan Druery who might actually be a non existant figure of someones imagination. He is slow to respond and eventually cut off our once cordial communications.
Doug is the Canadian sales rep who I met the day I bought the Spa as he was in town for the dealers promotion. He told me to call if I ever had any issues and guess what, he doesn't return my calls.
BTW - Ozone is a non issue with most tubs as it only works properly with cold water. It's must have been a sales gimick or something. If you want a good household ozone unit for cleaning, check this out, the guy who owns and developed it is a buddy of mine.
http://www.tersano.com It won a Time Magazine invention of the year award for 2006
Steve Colasanti
Belle River, Ontario
519-962-8764
