Welcome to our forum.
I am bummed as I'm faced with yet another confrontation with Mr Sleepy, the worlds worst Sundance dealer. My Maxxus stereo is once again being weird. I have it set to radio, preprogrammed the stations, the volume cranked up to the max, yet nothing comes out of the speakers. Pop in a CD and she works great! Last time this happened (about a year ago) I was still in warranty. Mr. Sleepy sent his weirdo repair guy out. He arrives when no one is home and proceeds to tell us that the volume was not turned up and the radio lost its programming. This is followed up by a wonderful phone call from Mr. Sleepy saying the next time his service guys comes out to re-program my radio he will have to charge me for a service call. I explained to him that the radio was defective and it was not a re-programming issue. However, the radio did work up until now. Now, I'm faced with calling Mr. Sleepy and letting him know that the radio is again doing the same thing and I expect it to be covered under warranty as it was not taddressed the last time.Now I realize some of you might think I'm being a real hard nose here. I can assure you I am not. This guy sells very few tubs and more than likely sleeps in his dealership. He has a office upstairs and when you enter his store he groggily comes down to the showroom. His repair guy/realtor/handyman/Mr. Internet Dating/DJ is bizarre. We know this because he hands out business cards with all this crap on it. When he showed up to look at the issue last time he never called to say he repaired it. So I assumed he simply never showed up. Another call to Mr. Sleepy straightened that out and Mr. Weirdo called. He leaves a message on my answering machine that went like this; "yeah, this is **** and I looked at your radio and re-programmed it" click, he hangs up. Then calls back and says; Yeah **** again, I was talking about your hot tub" click. Then my wife calls him back using our caller ID to find out the repair specifics and Mr Weirdo pretends he never called and starts flirting with her over the phone. Should this guy show up next time I will drown him.So I go out and check the radio and find out it is working. Then Mr. Sleepy calls and threatens me with his BS "pay for a service call crap". Thats when I went off on him and explained that he needs a lesson in customer service.So here I am with my radio issue once again and faced with calling Mr. Sleepy! Please please please let there be a Sundance dealer here on this forum who can help. Or shall I suffer?