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Yea! What's the typical Markup on hot tubs? What's the biggest cash cow? N2 is all profit, that's why is pushed . isn't it? (Come on, you can tell me, I won't tell anyone....). That water testing thingy you guys have in the backroom, that's all just a bunch of lights and stuff and all the machine really does is see what you have in your chemical inventory that isn't moving and print's it out suggesting the customer buy it. I'm right, aren't I? I knew it.
Okay, I went by the Hot Springs dealer and all I can say is that's 20 minutes of my life I'll never get back.What an utter waste of time, didn't provide ANY information at all other than to say repeatedly "you have to try them to see the difference" - no kidding. He asked me a question and then as I was anwering him he saw a Porsche through the window and walked away from me with some comment about how I'd like to have that (reminded me of Homer Simpson - "ohhhhh shinnyyyy"). My answer was that I really don't care about what people drive. and that was it. I mean come on people! It appeared that I was more of an inconvience than anything else. He didn't even want to talk about the HS models, he wanted to talk about Caldera instead. I pointed out the different seat back of the HS - he made some non-committal remark about yeah the jets are different. I asked about warranty - he handed me a brochure on the Caldera - gee, thanks for that. He then said that I should come back with my wife - why, so he could waster her time as well?Without a doubt this was even worse than being ignored, I actually left this place feeling pissed off - I made the effort to find this place, drive there and go in. It's hard to believe these guys have been in business for 40 years.This person didn't do one single thing right on any level.
Okay, I went by the Hot Springs dealer and all I can say is that's 20 minutes of my life I'll never get back.What an utter waste of time, didn't provide ANY information at all other than to say repeatedly "you have to try them to see the difference" - no kidding. He asked me a question and then as I was anwering him he saw a Porsche through the window and walked away from me with some comment about how I'd like to have that (reminded me of Homer Simpson - "ohhhhh shinnyyyy"). My answer was that I really don't care about what people drive. I asked what the key differences were in the lines he carried - answer "the jets" and that was it. I mean come on people! It appeared that I was more of an inconvience than anything else. He didn't even want to talk about the HS models, he wanted to talk about Caldera instead. I pointed out the different seat back of the HS - he made some non-committal remark about yeah the jets are different. I asked about warranty - he handed me a brochure on the Caldera - gee, thanks for that. He then said that I should come back with my wife - why, so he could waster her time as well?Without a doubt this was even worse than being ignored, I actually left this place feeling pissed off - I made the effort to find this place, drive there and go in. It's hard to believe these guys have been in business for 40 years.This person didn't do one single thing right on any level.
Thanks Steve. I was just thinking about this and was wondering if 03 was a good cash cow. After all, once it's sold and installed the 03 unit is pretty much self sufficent, as opposed to N2 and other chemicals which keeps customers comming back and is a good revenue stream.Yup, I figured the mark up would be that much to cover Overhead and operating costs
Actually, O3 requires a chip or bulb every couple years which can half the cost of the ozone unit itself. Makes ya wonder just how much you're saving in watercare product eh? I do understand that some units have a longer life span but there's usually more of upfront cost associated with those as well.
In my experience, most people do not change chips or bulbs. Makes you wonder how much ozone is really being pumped into those hot tubs.
Case in point Drewstar and the timing of this post was impecable! I'm sorry to hear that this happened but no one product is exempt from sales idiots. I do agree though that the major manufacturers do tend to have wonderful training though it's certainly not HS exclusive!
NOW it becomes clear...you're dealing with Canadian salespeople. Bless their hearts!Terminator