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Our service guys make between $35K and 70K, have medical and dental paid, 401K plan, 3 weeks vacation and get sent to the factory for training once/year.The 3 main service guys get this, I should say. We hire day laborers to help move spas. One of the day laborers showed up with a marijuana cap on the other day. I asked him if he liked weed, he says "no sir, I like hats" so I gave him a Gregg County Fair Hat. Every time I see him he's wearing it.Terminator
So how many HotSpring tech's in East Texas does it take to install a stereo? 8-)
This is awsome input guys! It's just what I was looking for...This will be printed out and circulated through the service dept.Another question; Do you prefer a follow up call, a note or an email after the call to find out the outcome? How long of a window should you as a customer be given for when the tech should be there...1 hour, 2 or even 3? We currently schedule either morning or afternoon.
So for both consumers and industry pros I need some opinions. Be honest...this is important!1. How well do you like your technician?I LOVE my techs (Dennis and Rich) I have mentioned them on here before. They were very personable, professional, knowledgable and had a great sense of humor. They went out of their way to make me happy and made me feel like I could call them with any questions at any time. It's because of them that I wouldn't hesitate to refer people to my dealer. My salesman was o.k., but these guys were Great!2. Does the tech's hair length or physical appearance play a part in your opinion of them when they get to your house? This may sound crude but do crooked teeth, scars or other appearance items make you feel differently about how good they would be at fixing the spa?Hair length and other physical looks don't bother me as long as they are neat and clean, people can't help if they have scars, crooked teeth, etc3. Does age play a part in your opinion? Do you feel a young tech in his early 20's would not be experienced as an older one or would you prefer a young energetic tech to someone in their 50's or 60's because you feel they are sharper? Age doesn't matter to me4. How much per year would you think a spa technician should make? For those of you that are tech's in other fields feel free to PM me with what you make along with industry people PM me with what you pay/make. For consumers remember that most warranty reimbursement is between $40 and $70 for the entire call, that means from the support staff in the store taking the call, the parts storage mileage time and everything. I hope Dennis and Rich make a good living, they deserve it. I'm guessing they do because they've been employed with Valley for at least a couple years, since I bought my first tub. I would hope at least 50k plus benefits5. Do you feel you need to be at home when the tech arrives or, for industry people, do you require someone there before your tech comes out?Typically, yes. I don't like people here when I'm not home. But after a couple meetings with these 2, I was comfortable giving them my garage code so they could get through to the backyard to deliver my replacement cover. 6. As a consumer what time frame do you think is reasonable for a tech to be at your house from the point of calling it in? What about a weekend call, if you call on a Saturday do you expect a tech on Monday considering most service departments won't get the call until Monday morning? These guys have always called or been here within a day, even though the calls have been for non-freeze issues. I have an unusual schedule where I am only available in the mornings before 10:00-they were good about working with that.7. If you have a friendly dog do you feel the tech should be as comfortable with your dog as you are? Do you always put your dog in during service? My dogs are always put away when service people come. I do not assume that everybody is an animal lover. Although, when Rich and Dennis were here, there was a stray that came through and Rich was very good with it8. Last, if you are looking for a job as a tech and want to live in Colorado feel free to PM or Email me.I will have more questions as this goes along but I really want to get a public opinion and out look on service techs.Just to comment on the call back-My dealer doesn't do that but my mechanic does. He usually calls a week or 2 later to see if my car is running ok and that means the world to me. I think all service industries should do this. It shows they care and they get more referrals from me. (My vetrinarian does it too)
$35K is a little low IMO (except for a newbie) but its good to know that they are getting benefits as well.
Stuart,What is your ultimate goal of this thread?Chris
I just asked a question about your thoughts.
Scheduled times should be set to the minute,