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So for both consumers and industry pros I need some opinions. Be honest...this is important! 4. How much per year would you think a spa technician should make? For those of you that are tech's in other fields feel free to PM me with what you make along with industry people PM me with what you pay/make. For consumers remember that most warranty reimbursement is between $40 and $70 for the entire call, that means from the support staff in the store taking the call, the parts storage mileage time and everything. Wow, techs are making 40-70k a year! Who needs there own business, I need to go to work for someone else! We have tried paying techs by the hour, some work out, some milk the system- requiring 10 hrs to do 5 calls. We prefer to pay techs by the billable hour, seems to make that drive to the next job a bit quicker!5. Do you feel you need to be at home when the tech arrives or, for industry people, do you require someone there before your tech comes out?We handle this by doing what makes the customer feel better. If no one is home, we require a credit card up front in an amount that the customer feels ok with, if repair goes over said amount, we contact customer for further instruction. We never set limit below service call amount.6. As a consumer what time frame do you think is reasonable for a tech to be at your house from the point of calling it in? What about a weekend call, if you call on a Saturday do you expect a tech on Monday considering most service departments won't get the call until Monday morning? In my experience, same day service is a bit over the top- unless a tech is close by and can pop in to diagnose problem. Our calls usually run 2-3 days out, during busy times it may reach a week. We continually get "emergency" call requests. Usually these calls are not emergencies, the only emergency I can think of is if the spa is on top of the customer! Freezing is nearly impossible in our area, and afterall it is not a hear-lung machine.7. If you have a friendly dog do you feel the tech should be as comfortable with your dog as you are? Do you always put your dog in during service? Every time you hear of a dog mauling someone, it is followed by "my dog has never done anything like that before". Keep your dogs inside, especially the little ones which have been the only dogs that have bitten me!8. Last, if you are looking for a job as a tech and want to live in Colorado feel free to PM or Email me.Sounds nice, except for those times of the year when it is FREEZING cold, not to mention all the time off needed to chase all those beautifull animals through the woods with a rifle! Good luck!
If I schedule 6 service calls in a day, the ONLY one I can give an exact time to is the first person. After that, every other job depends on the previous calls. Lets say a customer calls and says they have an issue that sounds like a circulation pump being bad. I count on that call being about 1/2 hour. Yet, when I get there, they have 2 pump seals leaking, a bad temperature sensor, or some other issue that the customer had no idea about. That is what we run into all the time. A customer will call about 1 issue, and there are other issues that they did not realize. I do not find a 3 hour time frame unreasonable.
So some of you have said this but, for the industry folks...How many service calls do you think a tech should be able to do in a day?