Initial Quality of my Niagara

[hottbpete]

Well- I am in my 4th month of ownership of my Niagara.  It's overall a great Tub.  I have three issues since I got the tub.  

1st: One of the screws sets for the panel came out with the door upon installation.   No biggie...a little glue

2nd: One of the hand jets did not work after a few weeks.  Since the tech has been out, it has never worked the same.  The hand jets are different....it's annoying.  Once it warms up I will clean those jets and see if that makes a difference.

3rd: the light and air control on the secondary switch do not work anymore.  This is a pain, I will need to move the tub out of it's location for them to work on it......I will wait till the spring.

The service from Watson's has been outstanding, however I don't think the initial quality is a 10.
By the way....I am in it 5 times a week and am loving it!

Hope this helps others.

Pete

[WMCrep]

Hi Pete -  You DO have a great service team at Watsons and I believe they will continue to provide great service.  I am with Watkins Mfg., the manufacturer of your spa.  If you need to contact our customer service dept., please do.  We'll be glad to assist as best we can.  Our toll-free number is printed in the back of your owner's manual.  PWW

[In Canada eh]

 I am with Watkins Mfg., the manufacturer of your spa.

Finally some corporate help, the Watkins guys/gals have been taking a beating around here  [smiley=wink.gif]

[hottubdan]

Welcome to the forum, Peggy.  Chas, Term, welcome Peggy aboard.

[Wisoki]

4 months of owner ship and THREE quality control issues, AWESOME tub! Hopefully that will be the last of it for you. Good luck.

Well- I am in my 4th month of ownership of my Niagara.  It's overall a great Tub.  I have three issues since I got the tub.  

1st: One of the screws sets for the panel came out with the door upon installation.   No biggie...a little glue

2nd: One of the hand jets did not work after a few weeks.  Since the tech has been out, it has never worked the same.  The hand jets are different....it's annoying.  Once it warms up I will clean those jets and see if that makes a difference.

3rd: the light and air control on the secondary switch do not work anymore.  This is a pain, I will need to move the tub out of it's location for them to work on it......I will wait till the spring.

The service from Watson's has been outstanding, however I don't think the initial quality is a 10.
By the way....I am in it 5 times a week and am loving it!

Hope this helps others.

Pete

[Chas]

Welcome to the forum, Peggy.  Chas, Term, welcome Peggy aboard.

We're not alone anymore.

Phew.

I'm taking a vacation.  


 8-)