2011 Hotspring - ACE low salt

[robmet1015]

Have an issue with Hotsprings...at least I think I do.
I have 2011 Vista with ACE system.  The tub is 8 months old now and working perfectly.
I clean filters every month, spray cleaner every 3rd month.
Clean ace cell every 3 months.

This past week I noticed the chlorine was not being generated as the test strip showed no FCL/BR chl.
Salt reading was in YELLOW range (LOW).
I then shutdown tub, cleaned cell and filters like I normally do.  I did this on the May 5th.
Fired it back up and it is still showing LOW SALT.  I let it sit 24 hrs and reading is still the same.
I shocked the tub with reg. chl and reading is still low salt after 2 days.
I cleaned cell again for 10 minutes in solution. 
The reading is barely creaping in GREEN but still at bottom.
I usally had it in middle.  I know I have 1200 ppm in tub and had water test at dealer on 6th.  They told me to wait 48 hours and call them.


Does anyone have any input?  Yes I do have use level at 4 and spa size setting at 8.

CHAS....any ideas?

Rob

[TwinCitiesHotSpring]

few questions for you

1. is that original 8 month old water?
2. has your "standpipe" the cell sits in been replaced with the updated "taller" standpipe
3. what is your calcium level at?

[robmet1015]

I changed the water in March 2012...so 2 month old water
Not sure about standpipe but got tub installed in August 2011
Calcium is at 56 but cell just cleaned as well.

[TwinCitiesHotSpring]

I changed the water in March 2012...so 2 month old water
Not sure about standpipe but got tub installed in August 2011
Calcium is at 56 but cell just cleaned as well.

approx. 4-6 months ago a new "updated" cell was released...the holes in the bottom of the cell are larger and it also had a new "standpipe" which is about 1/8" inch longer than the old one.  Since you are still under warranty I would call your dealer and have them install the updated cell as well as the updated standpipe.  I'm not saying 100% your cell is bad, but diagnosing an ACE over the internet is not so easy, and since your under warranty still I would just have the updated parts installed and be done with it for piece of mind

[Chas]

Agree with the above -

 

[robmet1015]

Thank you.  I'll inquire with the dealer.  It is strange that it was working for 8 months and for last week it just stopped generating CHL.  Cleaned cell/filters/etc no change.

What does the 1/8" increase and larger holes accomplishment.  The added length in standpipe does not seem like a lot .  Is the cell different or just has larger holes?

Thanks guys.

[Chas]

They tightened up the clearance between the cell and the standpipe to force more water through the slots in the cell.

It does make a difference. The factory sent out a note to dealers giving a part number for the upgraded standpipe, which they provided to dealers at no cost. I have had one problem with an ACE system and a call to "Customer Service" got me a new cell sent at no charge. That was it - the other systems I have sold all came with the new stuff and have worked perfectly.