She left me three voicemails already this morning. I am dreading this return call. I am going to suggest she just put different colored planters in front of the drain caps so she wont see them.
My not so customer friendly response:
We sell great hot tubs. We are not drain cap experts. If your customer wants to customize her spa, more power to her. We are simply not in a position to recommend anything we are not comfortable with. She needs to do the research herself and take responsabilty for it.
You have already bent over backwords trying to help her out.
Be nice, but she should be on her own on this one.