What is the best drain cap?

[drewstar]

Tell her that changing the cap will void her warranty since it is not OEM equiptment.  

Actually if she goes out and gets some brass cap and tightens it on with a wrench she runs the chance of snapping the drain.

[grahamtasia]

She wants aluminum. Maybe there is a plastic/aluminum adapter kit assembly unit to safely switch from plastic to aluminum. I dont know. I am not a plumber. I do have a call into the HotSpring rep, requesting him to call her directly.

[East_TX_Spa]

"I got your aluminum, lady!!!"


That's what I would do, if I were you.

Terminator

[grahamtasia]

It wasnt an easy sale. She is currently driving the salesman at 1 of our other stores crazy. I have noticed that certain customers push the limits of what should be expected. I try to be very thorough with my presentation, but, never would of thought a "drain cap" would ever come into play as a problem. I am suprised that she hasn't complained that the filter lid matches the shell!

[grahamtasia]

She left me three voicemails already this morning. I am dreading this return call.  I am going to suggest she just put different colored planters in front of the drain caps so she wont see them.

[hottubdan]

She left me three voicemails already this morning. I am dreading this return call.  I am going to suggest she just put different colored planters in front of the drain caps so she wont see them.

My not so customer friendly response:

We sell great hot tubs.  We are not drain cap experts.  If your customer wants to customize her spa, more power to her.  We are simply not in a position to recommend anything we are not comfortable with.  She needs to do the research herself and take responsabilty for it.  

You have already bent over backwords trying to help her out.

Be nice, but she should be on her own on this one.

[TN__HOT_TUB]

Tell her what you've got.  If you don't have anything else, tell her.

Let her know that it fits a regular garden hose and she might want to check with local garden centers/hardware stores.

She left me three voicemails already this morning. I am dreading this return call.  I am going to suggest she just put different colored planters in front of the drain caps so she wont see them.

[grahamtasia]

The planter idea worked(I can't believe it!)! I appreciate everyones help with this very unusual customer complaint.

[TubsAndCues]

I may be dyslexic, but this is a Ttub Plug and may be just the thing she needs.

Terminator

That's pretty much the same thing our customer used.  Although I was informed by our service techs that our  customer had to buy his girlfriend a new one as the bromine in her water discolored her toy.

So make sure you guys all warn your customers about the possible bleaching of colors on those customer drain plugs!  

[grahamtasia]

The sad thing is, she would of actually wasted the true "real" benefits of that kinda plug, for her spa!

[grahamtasia]

My customer came in today would like me to thank everyone on here for all there help in finding the right drain caps for her spa!