Welcome to our forum.
We ordered our Optima on Labor day 9/4.. were told to expect delivery in 2-2.5 weeks. Upon calling our dealer at end of 3rd week he said he had just checked the website (evidently they can track their order status online) and found out that it was "scheduled to be on the truck" on 9/25. So at end of wk 3 it had not left factory. Needless to say I was kind of ticked... but decided not to stress out b/c obviously there was nothing i could do. It was finally delieverd to us on Thursday 10/5 ... so it took 4.5 weeks. Once the electrical was hooked up - it took about 45 mins to fill and 6 hrs to heat. Temp increased 6 degrees/hr (actually 5.77). Water at 6pm was at 64.. was 101 by 12:30. Note: we reminded the dealer we needed 60amp install.. and I reminded the installer at delivery. He said the spa he'd delivered earlier that day was already set for 60amps and he'd called the factory & found out they now come set for 60. Apparently he did not bother to open up ours to check because when it was snowing the other nite i noticed the tub was dropping temp (we had both jet pumps on for a while). My husband suggested looking at the heater icon... and sure enough .... the icon was NOT lit... But.. when I turned off either of the two pumps the heater icon did come on. My husband was infuriated. I decided (again) not to stress... and we're just using one pump at a time until they fix it. Geesh.. you would think these guys that install them for a living could get it right... FWIW we ordered gray cabinet with white/silver marble type shell. No ozone, no stereo. We are in upstate NY.