I Think We Got a Floor Model

[Cola]

Well Bohms, although we only know one side to this story, you are just as well off without a deceiptful dealer.
Mine told so many f***ing lies.  The only truth was regarding the quality of the spa.  His service is shit.  I told him that I am a 45 minute drive away, he said no problem, Marquis pays me $85.00 per hour US to take care of warranty service - a bold face lie, they have a set price for standard repairs similar to an auto mechanic.  I have a meeting with my lawyer next week (business stuff) and will bring this up.
Steve

[clover]

:(This thread is such a disappointment.  I would like to take "clips" all the way through it to make my points, but in the end, you are all losers.  The spa you loved, the delivery with extreme difficulties, the willingness of others to HELP, the willingness of others to add fuel to the fire, the willingness of others to attack the dealer b/c he doesn’t sell their brand, the sincerity of some to invoke their silent powers to "go after" the dealer/owner/salesperson with "what I would do", the sticking it in their face, as they did to you or their lack of communication or misunderstanding, albeit the dealers, the salesman's, the manager's, the owner's, even the factory, PLEASE point out to me ONE WINNER in this scenario.  Sledjunkie, drew, or others as well, who applaud the dealers loss, or is it your loss, you don't have the spa that you looked for, shopped for, wet tested and decided on, all because it was a 6 week old, "wet test" spa that apparently, according to some should be discounted in the thousands of dollars.
 
God Bless you all, and I hope and pray that everyone of you will buy your next BRAND NEW automobile, albeit it at the upper end of the luxury lines to the lower end of us commoners, from whatever manufacturer you choose with 000000 on the odometer.
 
The true winner here may be the dealer who never has with this type of customer that will forever relive this story again and again years into the future.  This is best left behind for all parties involved, for they will all remember these lessons learned.  
 
But, the second choice will never equal your first choice, the Marquis is truly an awesome spa that will never be enjoyed by you again, b/c of this chain of events.

[Gomboman]

Bohms, did the dealer have any problems removing the spa? Did you say it was down stairs and a steep slope? Just curious.

I was hoping the dealer was going to make good on the deal. Good luck and let us know how the next purchase goes. I have to agree with spatech. Don't hold anything against the manufacturer. Marquis is top notch.

[Brookenstein]

Gombo did you read her updates?  She said they took it down the rocky slope on pvc pipe or something like that and scratched up the side instead of doing the stairs.

[gores95]

:(This thread is such a disappointment.  I would like to take "clips" all the way through it to make my points, but in the end, you are all losers.  The spa you loved, the delivery with extreme difficulties, the willingness of others to HELP, the willingness of others to add fuel to the fire, the willingness of others to attack the dealer b/c he doesn’t sell their brand, the sincerity of some to invoke their silent powers to "go after" the dealer/owner/salesperson with "what I would do", the sticking it in their face, as they did to you or their lack of communication or misunderstanding, albeit the dealers, the salesman's, the manager's, the owner's, even the factory, PLEASE point out to me ONE WINNER in this scenario.  Sledjunkie, drew, or others as well, who applaud the dealers loss, or is it your loss, you don't have the spa that you looked for, shopped for, wet tested and decided on, all because it was a 6 week old, "wet test" spa that apparently, according to some should be discounted in the thousands of dollars.
 
God Bless you all, and I hope and pray that everyone of you will buy your next BRAND NEW automobile, albeit it at the upper end of the luxury lines to the lower end of us commoners, from whatever manufacturer you choose with 000000 on the odometer.
 
The true winner here may be the dealer who never has with this type of customer that will forever relive this story again and again years into the future.  This is best left behind for all parties involved, for they will all remember these lessons learned.  
 
But, the second choice will never equal your first choice, the Marquis is truly an awesome spa that will never be enjoyed by you again, b/c of this chain of events.

Wow pretty harsh stuff!  I hope I said it with more decorum!  

Again....bottom line is that EVERYONE here loses.  I simply am shocked that cooler heads did not prevail and that someone could have mediated this to a better outcome for both dealer and consumer.  I do think that both of you were guilty of being STUBBORN although I certainly don't blame you for anything you did.  It's your money after all!

Bohms I would still try to get in touch with the big shot from Marquis or the guy on this board that offered to help.  At the very least he should hear your story and perhaps help you find another Marquis dealer that you could purchase your spa from.  Might be farther away but out of state dealer = no sales tax which would be nice!

Good luck.

[pg_rider]

:(This thread is such a disappointment.  I would like to take "clips" all the way through it to make my points, but in the end, you are all losers.  The spa you loved, the delivery with extreme difficulties, the willingness of others to HELP, the willingness of others to add fuel to the fire, the willingness of others to attack the dealer b/c he doesn’t sell their brand, the sincerity of some to invoke their silent powers to "go after" the dealer/owner/salesperson with "what I would do", the sticking it in their face, as they did to you or their lack of communication or misunderstanding, albeit the dealers, the salesman's, the manager's, the owner's, even the factory, PLEASE point out to me ONE WINNER in this scenario.  Sledjunkie, drew, or others as well, who applaud the dealers loss, or is it your loss, you don't have the spa that you looked for, shopped for, wet tested and decided on, all because it was a 6 week old, "wet test" spa that apparently, according to some should be discounted in the thousands of dollars.
 
God Bless you all, and I hope and pray that everyone of you will buy your next BRAND NEW automobile, albeit it at the upper end of the luxury lines to the lower end of us commoners, from whatever manufacturer you choose with 000000 on the odometer.
 
The true winner here may be the dealer who never has with this type of customer that will forever relive this story again and again years into the future.  This is best left behind for all parties involved, for they will all remember these lessons learned.  
 
But, the second choice will never equal your first choice, the Marquis is truly an awesome spa that will never be enjoyed by you again, b/c of this chain of events.

Wow pretty harsh stuff!  I hope I said it with more decorum!  

Again....bottom line is that EVERYONE here loses.  I simply am shocked that cooler heads did not prevail and that someone could have mediated this to a better outcome for both dealer and consumer.  I do think that both of you were guilty of being STUBBORN although I certainly don't blame you for anything you did.  It's your money after all!

Bohms I would still try to get in touch with the big shot from Marquis or the guy on this board that offered to help.  At the very least he should hear your story and perhaps help you find another Marquis dealer that you could purchase your spa from.  Might be farther away but out of state dealer = no sales tax which would be nice!

Good luck.

In my opinion you're both missing the point.  The fate of this whole situation was sealed the second the dealer let that used spa go out the door under the guise of it being new.  Nothing they did from that point forward could make the situation right in my opinion.  I for one would have demanded they remove the spa the second I realized it WASN'T WHAT I BOUGHT, regardless of what kind of credit they were offering back to me.  Who wants to deal with an outfit that is dishonest and has only their own interests in mind?  To lay ANY blame on Bohms, as if she did anything wrong, is extremely close-minded.  After seeing that this sort of thing can happen I can only hope that when my tub arrives everything is EXACTLY AS THE DEAL WAS LAID OUT... which obviously wasn't the case here...

[bohms]

I think Clover works for Rix.   There's no way the dealer "Won" in this situation....they have a scratched up tub from yanking it down a rocky hill (who is going to buy that?), they have a dented cover lifter bar that their salesguy backed his van into in front of my house, and most importantly, they have a dissatisfied customer who has shared this story with neighbors, friends and family....some of whom are contemplating buying a tub.
Anyway, PG Rider got it right....bottom line is that the dealer gave me a used spa when we were lead to believe that it was new.  I don't like deceitful people, so in the end, there was no need to deal with it any further.
I never said anything bad about Marquis.  I thought it was a great tub.  BUT....there are many other great tubs out there and I'm sure we'll find a great tub AND an honest dealer.  

[drewstar]

This thread is such a disappointment....

you are all losers....

 
God Bless you all, and I hope and pray that everyone of you will buy your next BRAND NEW automobile, albeit it at the upper end of the luxury lines to the lower end of us commoners, from whatever manufacturer you choose with 000000 on the odometer.
 
The true winner here may be the dealer  
 
 

Sigh.

Amazing. A consumer purchases an expesive product that when delivered is not what was represented. When the customer contacted the merchant, the merchant was deliquent in thier response, refused to provide straight forward answers, and did not offer a resonable alternative.  

What would you have done? You're quick to call us losers, and preach, but you offer no answers, no suggestions or anything of value.  

Your'e quick to forgive the dealer for deceitful practices, and even quicker to attack posters here for responding to the question.

Seems you're angry and frustrated about something...I don't know where the new car comment came from, but hopefully some day, maybe you'll too will be able to buy one.  Here's a tip:  The Drive thru station pays more than the French Fry station,  so maybe ask your boss to give you a chance at the drive through. Then maybe you can afford a new car.

Anyhow, If you ever do, I hope the dealer doesn't send you a scracthed up lease vehichle, and charge you champage prices, but you probably wouldn't know any better.
  

[East_TX_Spa]

I'm with the previous 3 posters:  The DEALER caused this whole situation by being DECEPTIVE (assuming the story is accurate).  A dealer CANNOT lie to customers and expect to keep their business.  I don't care if you're selling Marquis, HotSpring, SeaMonkey, BeanieBabies, or Pop Tarts: tell the truth and everything else will take care of itself.

Terminator

[drewstar]

I'm with the previous 3 posters:  The DEALER caused this whole situation by being DECEPTIVE (assuming the story is accurate).  A dealer CANNOT lie to customers and expect to keep their business.  I don't care if you're selling Marquis, HotSpring, or SeaMonkey, BeanieBabies, or Pop Tarts: tell the truth and everything else will take care of itself.

Terminator

Exactly.  The dealer should have been all over this like white on rice. Perhaps it was an oversight or miscommunication. But the dealer dropped the ball several times. In the world of business, this should not have ever happened. This shouldn't have even been an issue.

Hey, maybe instead of giving the dealer the full $9K for the tub, the customer says...$8400 is "close enough" and yea, I said  I'd pay by the 12th, but you know what? I'll pay you in a few more weeks. That's fair too, right Clover? It's all good.

[jfish63]

Clover are you kidding? Can I interest you in a nice new bridge, lower manhattan never used?

[Spatech_tuo]

:(This thread is such a disappointment.  I would like to take "clips" all the way through it to make my points, but in the end, you are all losers.  The spa you loved, the delivery with extreme difficulties, the willingness of others to HELP, the willingness of others to add fuel to the fire, the willingness of others to attack the dealer b/c he doesn’t sell their brand, the sincerity of some to invoke their silent powers to "go after" the dealer/owner/salesperson with "what I would do", the sticking it in their face, as they did to you or their lack of communication or misunderstanding, albeit the dealers, the salesman's, the manager's, the owner's, even the factory, PLEASE point out to me ONE WINNER in this scenario.  Sledjunkie, drew, or others as well, who applaud the dealers loss, or is it your loss, you don't have the spa that you looked for, shopped for, wet tested and decided on, all because it was a 6 week old, "wet test" spa that apparently, according to some should be discounted in the thousands of dollars.
 
God Bless you all, and I hope and pray that everyone of you will buy your next BRAND NEW automobile, albeit it at the upper end of the luxury lines to the lower end of us commoners, from whatever manufacturer you choose with 000000 on the odometer.
 
The true winner here may be the dealer who never has with this type of customer that will forever relive this story again and again years into the future.  This is best left behind for all parties involved, for they will all remember these lessons learned.  
 
But, the second choice will never equal your first choice, the Marquis is truly an awesome spa that will never be enjoyed by you again, b/c of this chain of events.

I was wondering what the point was until the end. This isn't about Marquis but rather about a particular dealer so don't get all over everyone because you think it looks like a put down on your favorite spa brand. If Bohms had this same expereince with another brand I SERIUOSLY doubt you'd have made that same post.

[drewstar]

Clover are you kidding? Can I interest you in a nice new bridge, lower manhattan never used?

Out here in Boston, I've got a really nice, hardly used harbor tunnel for sale.  

[Altazi]

I don't see how the dealer comes out of this as a "winner". :-?  I don't see ANY winners here - it all looks "lose-lose" to me. I wonder what Clover was smoking. . .  

Initially, was it deceit on the part of the salesman, or was it just miscommunication?  "So you want to purchase this spa?" could be interpreted as meaning "this spa right here on the floor that you just wet-tested", or it could mean "A new spa just like this one that you wet-tested".  The salesman could be thinking the former, while the customer could be thinking the latter.  At the best, it seems extremely sloppy on the salesman's part not to specify this exactly.  Failing to rectify the situation immediately was the dealer's biggest mistake.  I can't fathom how any rational businessman would make such a long chain of poor decisions.  I just can't decide if this involved intentional deceit or abject incompetence.

How many potential customers are put off from this dealer because of this thread of posts?  If I lived in that area, there's no way in Hell I'd buy anything from that dealer.  That could also take Marquis off of my list, if there were no other local MQ dealers around.  Multiply this by a number of customers, and you are talking about some real impact.

I think the dealer should get on here and come clean.

Regards,

Altazi

[Spatech_tuo]

I don't see how the dealer comes out of this as a "winner". :-?  I don't see ANY winners here - it all looks "lose-lose" to me. I wonder what Clover was smoking. . .  

Clover is just being unnecessarily defensive because it's a Marquis, though the brand type has no bearing on this. I guess you could say he's smoking Marquis Menthols.