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He said he wanted a wrapped one, so we left that one there for him to use, ordered him a brand new one, brought it out two weeks later and swapped with him.He was very happy, referred 2 of his co-workers to us, and they bought an Envoy and a Prodigy (in the wrapper) and everyone will have a Merry Christmas!Terminator
We had this situation happen at one of our stores recently.A customer ordered a Sovereign in a particular color. The only one we had was a dry floor model. We delivered it to his home. He asked why the spa was not wrapped, our guys told him because it came from the showroom. Our guys said it's a new spa and had never been filled except at the factory. He said he wanted a wrapped one, so we left that one there for him to use, ordered him a brand new one, brought it out two weeks later and swapped with him.He was very happy, referred 2 of his co-workers to us, and they bought an Envoy and a Prodigy (in the wrapper) and everyone will have a Merry Christmas!Terminator
So for all of you out there, considering that I don’t pay any less cost for a floor model….How much less should it be?Back to bohms deal here…I'm disappointed that the owner of the dealership hasn’t gotten involved and that this is not being address with more seriousness. The dealership loses credibility every hour that passes without a resolution..