1,500+ HotSprings sold by us in the field. Another 1,500+ sold by other HS dealers in our state you've ceased to exist. Couldn't tell you the percentage, don't know. It's fairly low.
Biggest service call- dirty filters/ no heat. We eliminate 95% of this non-warrantiable call by troubleshooting over the phone prior to a visit. We don't charge travel/ trip charges, so I hate to have to send a client a bill if it's not needed.
Water chemistry is THE SINGLE Biggest factor to determine spa equipment life span. Wish more people brought in water for testing or checked in with boards like this one.
We've had 10 or sp clients in this week, saying it's been, 7, 10, 15 years and we've add our first or second problem with the spa. Not many things in this world give you the kind of relief and relaxation as hot water. How many things around your house run 24hrs a day,7 days aweek, 365, year after year, a give you such enjoyment. Hell, you trade your car in every other year for a new one, but hold onto a spa for 15 years.