Whadda ya do?

[East_TX_Spa]

I've had a guy call me 3 times this week trying to get parts for his POS Blue Ridge Spa.  Each time, I tell him we don't have parts for them, can't get parts for them, and then I give him phone #'s for some companies that might be able to help him.

He just called again looking for a jet.  I told him that I can't get him that jet as ours are proprietary and we don't have any that will fit his spa.  So, he decides to be a smartass and say "Yeah, that's so you can jack the price up on them!" and hung up.

He seems to really be enjoying his ownership experience.

Terminator

[NWHotTubber]

Had to laugh at that one...  

Being born and raised in Texas, born in West Tx and then 30ish yrs in Southeast TX, I can say...

That guy sounds like he might have been from the Piney Woods    
Everybody's out to get him...  

[Brewman]

What you do next time is to turn him onto the advantages of owning a spa that actually has someone there to back up their customers when they need help.

 Sell him a Hot Spring!

[Chas]

Next time tell him you have two left.

Then when he drives up an hour later, apologize and tell hem you just sold your last two.

 

[wmccall]

Do you have caller ID?

[badval]

Dumb question, but if he can't even figure out where to buy parts, how is he going to replace them?  Or did he want you to do the labor too?

[D.P. Roberts]

Someone once said that the definition of insanity is to repeat the same behavior again and again under the same conditions, and expect different results...

The same thing happened to me this morning. The same customer called three times within 15 minutes, asking for a product we didn't have. I just wanted to say "No, we don't have it now, we didn't have it five minutes ago- and just to save you time, we won't have it five minutes from now."