Back from the dead

[38super]

Had my electrician came out to day to go over connections
on tub panel and GFCI box . He found bad connection in GFCI
 We were only  getting 118 volts on pin 2 and 4 on circuit panel but
now 230 V.... where it should be..... and tub is heating as we speak
nothing flashing ...few more hours

[Reese]

Well, we were all sure you had an airlock.  I guess your dealer knew what he was talking about -- and actually saved you money by not coming last night just to confirm that it was indeed the electrical hook-up -- and not covered by warranty!

Enjoy your first soak!

[Chas]

Well, we were all sure you had an airlock.  I guess your dealer knew what he was talking about -- and actually saved you money by not coming last night just to confirm that it was indeed the electrical hook-up -- and not covered by warranty!

Enjoy your first soak!

DITTO.

 8-)

[Amanda_Panda]

likewise. happy soaking!!!

[DPS]

It is rarely something wrong with the new spa, in my experience.

[clover]

Other than a "bad connection" it could have been a "mistaken connection".  It always seems to be the spa's fault and even something like this should be covered by the warranty.  

Would a trip charge for a service call like this be appropriate?  

It is not the spa's fault.  It is not the dealers fault.  It is not the customers fault, and NO warranty consideration to the dealer to cover his expenses IF he came out to discover the problem.

Instead, it appears the electrician obviously did not test or confirm his work and the first call goes to the dealer.  Maybe it could have been his mistake that made the "bad" connection.

[hottub.pool_boy]

Great to here it's going!!!!!

To respond to clover. 60% of the time electricians miswire new spas. I know why. They know too much, they're too smart, they're usually male, they don't read directions, and don't call the dealer if they have a question.

I beg an electrician to give me a rash about this statement!

[Cola]

Not from this one.
Many of these guys are bozos.
The ones that with the vans that say Residential, Commercial, Industrial are usually not good at either.

Steve

[Chas]

To respond to clover. 60% of the time electricians miswire new spas.

I wish I could disagree.

[Gomboman]

That's why I listened to my dealer and used their electrician who specializes in spas.

[DPS]

I have argued over the phone with electricians for 20 years when they say "I checked my work and it's right, something's wrong with the spa."  I have learned to ask "Is the neutral to the spa hooked into the neutral bus bar?"  They reply "of course".  I then tell them the neutral has to be wired into the breaker.  Sometimes they still argue and I tell them to just read the installation instructions that came with the breaker.
I have also made many free trips to make a new customer happy, while knowing that it was hooked up wrong by the electrician.
And no, of course the warranty doesn't cover this.  It shouldn't.

[ndabunka]

Other than a "bad connection" it could have been a "mistaken connection".  It always seems to be the spa's fault and even something like this should be covered by the warranty.  

Would a trip charge for a service call like this be appropriate?  

It is not the spa's fault.  It is not the dealers fault.  It is not the customers fault, and NO warranty consideration to the dealer to cover his expenses IF he came out to discover the problem.

Instead, it appears the electrician obviously did not test or confirm his work and the first call goes to the dealer.  Maybe it could have been his mistake that made the "bad" connection.

The RIGHT answer is ... "It depends".  If the electrician was contracted through the Spa dealership, it's the Spa Dealerships problem, not yours (As you can see by some of the dealer post in here.  However, if YOU contracted the electrician OUTSIDE of your contract with the dealership, it's YOUR responsibility to get the electrician back out there.  One thing to remember is that electrician's are ALWAYS right (no matter their gender) so a close relationship with your Spa dealer is critical at times like these to get the Electrician to "fess up" to a mistake.  In this case, it appears that the electrician discovered that he did indeed mis-wire something.  Hopefully, there were no charges for the return visit.

[jonnyn]

To respond to clover. 60% of the time electricians miswire new spas.

I wish I could disagree.

That's scary. It's not rocket science....

[Tatooed_Lady]

That's why I listened to my dealer and used their electrician who specializes in spas.

Ditto. It cost me a few bucks more, but when the dealer says "this company has done wiring for a LOT of tubs we've sold", it's worth the comfort of feeling like it'll be done right the FIRST time. (and it was. YAY!   )